Rental Fleet Coordinator

Germain Honda of Dublin

Rental Fleet Coordinator

Dublin OH

Full-time

Pay based on experience

At Germain our mission is to attract develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason one customer at a time.

As the Rental Fleet Coordinator you are responsible for managing the insurance claim process from start to finish while providing exceptional customer service and support to the internal team. This role requires strong organizational skills attention to detail timely communication and the ability to coordinate effectively with customers insurance companies rental locations and internal departments. The Rental Fleet Coordinator ensures claims are handled efficiently and accurately while maintaining a positive customer experience and supporting the teams operational needs.

Responsibilities:

• Working knowledge of insurance claims processes including filing and internal claim handling
• Open and track repair/service orders
• Accurately handle customer information for rental agreements and contracts (credit cards ID insurance)
• Documenting vehicle damage (writing damage reports noting pre-existing vs. new damage)
• Handle confidential customer and insurance information professionally
• Resolving discrepancies during audits or disputed damage claims

Requirements:

• 2 years of experience in car rental auto service insurance claims or customer service preferred
• Strong attention to detail for accurate weekly/monthly fleet audits
• Proficient in Microsoft Office (Excel Word) and comfortable learning rental/fleet management software TSD DEALER program
• Strong written and verbal communication skills for customer-facing interactions
• Organizational skills ability to multitask
• Familiarity with insurance carrier claim portals and processes
• Bilingual communication skills a plus
• Valid drivers license often required

Germain Offers:

• Comprehensive Coverage & Health Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether youre an industry veteran or looking to begin your career in the exciting fast-paced world of automotive retail well provide you with the tools training and opportunities to help you succeed.

For immediate consideration visit us at.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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