Rental Coordinator

• Receive and process rental inquiries and reservations from customers.
• Ensure accurate and timely completion of rental agreements and related paperwork.
• Coordinate the pickup and return of trucks ensuring availability and readiness.
• Communicate with customers to confirm reservations provide rental details and address any questions or concerns.

• Provide exceptional customer service by addressing customer inquiries concerns and complaints promptly and professionally.
• Assist customers in selecting the appropriate truck for their needs and provide guidance on rental policies and procedures.
• Ensure customers receive accurate and detailed information regarding rental rates terms and conditions.
• Resolve any issues or disputes related to rental agreements or vehicle conditions.

• Maintain accurate records of the fleet including vehicle availability mileage and maintenance history.
• Coordinate with the procurement team to ensure an adequate supply of trucks for rental purposes.
• Monitor and track rental truck utilization and recommend adjustments to optimize fleet efficiency.

• Prepare and maintain rental files including rental agreements insurance documents and customer information.
• Generate reports on rental activity revenue and customer feedback.
• Assist with billing and invoicing processes ensuring accuracy and timeliness.
• Collaborate with the billing department to reconcile rental transactions and resolve any discrepancies.

• Schedule regular maintenance and inspections for the fleet of short-term trucks.
• Coordinate repairs and maintenance with internal mechanics or external service providers.
• Conduct pre-rental inspections to ensure vehicles are in proper working condition.
• Document and report any damage or issues with the trucks to the appropriate parties.

• High school diploma or equivalent; a bachelors degree in business administration or a related field is preferred.

• Proficient in Microsoft Office Suite.
• Proven experience in a similar administrative role preferably in the truck rental or transportation industry.

• Valid drivers license and clean driving record.
• Ability to lift 25lbs to perform physical tasks related to vehicle inspections and maintenance.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Exceptional customer service and communication skills both written and verbal.
• Ability to work independently and collaboratively in a fast-paced environment.
• Other duties similar in nature as needed.

Required Experience:

IC