Renewals Specialist
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Renewals Specialist Customer Success United States Remote or Hybrid
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Were searching for a US-based Renewals Specialist to join our Customer Success team so that we can drive a seamless consistent renewal experience that maximizes retention and customer satisfaction. The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue strengthen client relationships and contribute to the mission of safer healthcare through long-term customer partnerships.
This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function. Were looking for individuals who like the challenge of building and transforming.
How Youll Spend Your Time
Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue
Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures
Collaborate with internal teams (Customer Success Sales Finance Legal) to optimize playbooks governance and renewal strategy
Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction
Track and report on renewal performance metrics to identify trends and continuously improve outcomes
What Kind of Things Were Most Interested in You Having
Previous experience in customer success or SaaS renewals ideally within a growing organization (experience with acquisitions is a plus)
Ability to thrive in ambiguity and navigate gray areas in a fast-changing dynamic environment
Proven success quickly learning new systems and processes and adapting to change
Familiarity with contracts terms and basic legal language is ideal
Sincere interest in joining a new team and function within our organization that is actively being built and shaped
A knack for working collaboratively across teams within a fast-paced customer-focused environment
We are open to remote or hybrid candidates for this role. If you are located within a 1-hour drive of one of our offices (Chicago IL; Carmel IN; Toronto ON; Charleston SC; Lehi UT) you would be considered a hybrid employee. We ask that our hybrid employees work in office approximately 50% of the month.
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to .
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Required Experience:
IC
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
