Renewals Manager

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform trusted by more than 29000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business Mixpanel helps teams see whats working diagnose whats not and decide what to build next. Learn more at .

About the Team

Mixpanels Renewals Manager team partners with our most strategic customers to help them turn product data into decisions that drive growth. The Renewals function sits at the heart of our revenue engineensuring customers continuously realize value from Mixpanel and that we retain and grow our recurring revenue base.

About the Role

The right candidate brings commercial acumen and customer empathy in equal measure. Youll own the full renewal cycle for an assigned book of businessfrom early risk identification through contract closepartnering closely with Customer Value Managers Sales and Finance to protect and expand Mixpanels recurring revenue. Youll be the primary driver of on-time on-value renewals in your territory.

Responsibilities

• Own the end-to-end renewal process for an assigned territory managing quote-to-close with accuracy and urgency.
• Negotiate contract renewals using sound commercial judgment building strategies that protect customer relationships while maximizing contract value.
• Maintain a rolling 90120-day forecast; analyze renewal data regularly to identify trends surface risk and prioritize intervention.
• Engage decision-makers early to understand budget cycles stakeholder maps approval processes and potential blockers.
• Identify risk signals proactively and partner with Customer Success Deal Desk Legal Finance and Sales to navigate complex situations and protect retention.
• Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
• Articulate Mixpanels differentiated value and defend against competitive pressures during renewal negotiations.
• Contribute to renewal process improvements and help build scalable playbooks for the team.

Were Looking For Someone Who Has

• A track record of quota achievement in a renewals account management or sales role in a B2B SaaS environment.
• Experience negotiating contracts with commercial and procurement stakeholders including multi-year or multi-product deals.
• The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
• Comfort working with ARR data churn signals and renewal metrics to drive prioritization decisions.
• Experience partnering cross-functionally with CS Finance Legal and Sales Ops to close complex deals.

Bonus Points For

• Experience in product analytics data tooling or developer-facing SaaS.
• Familiarity with Salesforce Gong or similar CRM and forecasting tools.
• Background in value selling or outcome-based selling methodologies.

#LI-Remote

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M invested from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.