About the Role
We are seeking a highly organized reliable and detail-oriented Remote Phone Scheduler to coordinate service appointments for a nationwide network of field this high-volume role you will multi-task across live incoming calls digital dispatch calendars and internal communication channels while delivering prompt professional service to customers and technicians alike.
Job Title: Remote Phone Scheduler
Location: Remote (Work From Home)
Compensation: $15.00 / hour
Schedule: Full-Time 40 hours/week (8-hour fixed shift assigned between 7:30 AM 5:30 PM Central Time)
Key Responsibilities
Answer high-volume inbound phone calls and process scheduling requests cheerfully and efficiently
Communicate appointment confirmations pre-installation instructions and updates to customers nationwide
Coordinate directly with field technicians across multiple time zones by evaluating live calendar availability
Multi-task across concurrent systems (phone queues chat and documentation) to resolve scheduling conflicts in real time
Notate appointment adjustments scope changes and dispatch records accurately and immediately
Collaborate with team schedulers and quality control agents on daily problem-solving
Requirements
Required Qualifications & Competencies
High school diploma or equivalent
Proven organizational skills and the ability to multi-task effectively in a fast-paced environment
High dependability and strict adherence to a fixed non-flexible daily work schedule
Professional telephone etiquette and verbal communication skills
Technical proficiency: Google (Maps Calendar Shared Drive) email and online chat platforms
Experience with cloud telephony and CRM systems (RingCentral and Zoho preferred)
Prior scheduling dispatch or call center experience preferred
Remote Office & Environmental Requirements
Dedicated quiet and private dedicated workspace free from background noise interruptions or audio interference during all working hours
Reliable high-speed wired internet connection (15 Mbps download / 5 Mbps upload minimum; satellite or public Wi-Fi not permitted)
Reliable PC or Mac meeting modern security and operating system standards
Schedule & Attendance Policy
This is a structured fixed-shift position within a synchronized team operation. Hours are assigned upon hire within the 7:30 AM 5:30 PM CT operational window and remain fixed. Flexible scheduling self-directed shift swapping and working outside designated hours are not accommodated. Regular punctual attendance during all scheduled shift hours is an essential function of this role.
Required Skills:
Required Qualifications & Competencies High school diploma or equivalent Proven organizational skills and the ability to multi-task effectively in a fast-paced environment High dependability and strict adherence to a fixed non-flexible daily work schedule Professional telephone etiquette and verbal communication skills Technical proficiency: Google (Maps Calendar Shared Drive) email and online chat platforms Experience with cloud telephony and CRM systems (RingCentral and Zoho preferred) Prior scheduling dispatch or call center experience preferred Remote Office & Environmental Requirements Dedicated quiet and private dedicated workspace free from background noise interruptions or audio interference during all working hours Reliable high-speed wired internet connection (15 Mbps download / 5 Mbps upload minimum; satellite or public Wi-Fi not permitted) Reliable PC or Mac meeting modern security and operating system standards Schedule & Attendance Policy This is a structured fixed-shift position within a synchronized team operation. Hours are assigned upon hire within the 7:30 AM 5:30 PM CT operational window and remain fixed. Flexible scheduling self-directed shift swapping and working outside designated hours are not accommodated. Regular punctual attendance during all scheduled shift hours is an essential function of this role.
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