Remote Customer Support Specialist

Were hiring a Customer Support Specialist to be the first human our early users reach questions onboarding and the follow-through that turns a first login into a habit.

• Flexible Title: Can tailor to reflect your skills & experience.
• Flexible Time: Can do full-time part-time side-gig (off-hours) or fractional (contract).
• Flexible Commitment: Can do short-term long-term or intermittent.

Why so flexible Were a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in help us ship then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. Were also interested in long-term side gig relationships if thats what youre intoin our experience a few expert hours often beat full-time learning-curve hours.

Were a credible funded remote-first startup backed by a growing team. Were pre-launch and moving fast.

Were onboarding our first wave of users busy professionals and business owners who value their time. They dont need a script. They need someone fast organized and actually helpful when they have a question hit a wall or want to do more.

This is customer support with a relationship bar: answer people unblock them make sure nobody sits in an inbox. Warmth and follow-through beat canned macros. Youll be the human touchpoint for people who are used to working through relationships.

Up to $75000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model comp will be structured accordingly fractional or hourly arrangements welcome.

• Youve reviewed who our early members are and what they care about
• Youve gone through the platform yourself and can navigate it confidently
• Youve responded to your first batch of user questions
• Youve attended your first team meeting and understand how user feedback flows to product
• The team knows who you are why youre here and how youll work together

• Be the first point of contact reply to questions troubleshoot and make sure people feel heard
• Onboard new members get them through first steps so they see value quickly
• Keep the inbox honest nothing sits; you close the loop
• Relay user feedback youre the voice of the user internally
• Build relationships our users value a person over an automated reply

Must-haves:

• 13 years in customer support customer success client services or any role where you helped people at volume
• Genuinely enjoy talking to people and solving their problems
• Strong written communication you can write a clear warm reply without a template
• Organized and responsive you dont let messages sit unanswered
• Comfortable working across time zones in a remote-first environment

Nice-to-have:

• Familiarity with help desk or CRM tools (Zendesk HubSpot Intercom or similar)
• Background in hospitality recruiting or any high-volume people role
• Startup experience or comfort with ambiguity

• Not a customer-success book of accounts seat this is front-line help and onboarding not farming existing revenue
• Not a salesperson youre not closing deals; youre making sure users get unstuck
• Not a product manager youll relay feedback but youre not making roadmap calls