Remote Customer Service Representative KY, OH & PA

Join Columbia Gas a NiSource company as a full-time Remote Customer Service this roleyoulldeliver exceptional support by handling customer inquiries about utility bills service requests account transfers and emergency calls.Werelooking for dependable professionals withstrong communicationskills a customer-focused mindset and the ability to thrive in a fast-paced dynamic environment.

Starting pay is $21.00 per hourplus a $500 signon bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.

Essential Position Requirements

• MustresideinKentucky OhioorPennsylvaniaANDbewithin 80 miles or lessfrom one of the Columbia Gas facilitieslocatedbelow (Proof ofcompliance will beuponselection):

• Columbia Gas of Kentucky 2001 Mercer Road Lexington KY 40511

• Columbia Gas of Pennsylvania12 Sandstone Way Dunbar PA 15431OR 1600 Colony Rd York PA 17408

• Columbia Gas of Ohio 290 W Nationwide Blvd Columbus OH 43215

• Must be available from7:00 am 7:00 pm Monday - Fridayand able to attend 100% of the 13-week training program.

• Ability to work from a secure private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair ensuring a professional and comfortable setup.

• Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are notpermitted.Proof ofcompliance will beuponselection.

• A smartphone isto install a secure VPNapplication.

• This position is primarily remote; however employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation and occasional in-office visits may beto support business needs or emergencies.

• Successful applicants willbe requiredto complete a CSR Aptitude Assessment. If offered a position candidates willbe requiredto pass a Background and Drug test.

Please note: Due to our commitment to serving our customersall listed requirements are essential for this role.

Ideal candidatesdemonstratea strong desireto learn and the ability to think critically solve problems and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.

KeyResponsibilities

• Respond to billing inquiries investigate meter readings and resolve issues related to billing accuracy or payments.

• Handle emergency calls promptly and professionally.

• Process customer requests for move-ins account additions and service transfers.

• Manage refunds compensation requests and account updates.

• Route escalated customer issues fortimelyresolution.

• Provide referrals and process requests for special programs including Energy Assistance CRISIS Dollar Energy and others as needed.

• Initiate service orders respond to order inquiries and provide status updates.

• Assistcustomers with credit and payment arrangements.

• Guide customers toappropriate self-servicechannels when applicable.

• Meet individual performance metrics deadlines and contribute to team goals.

• Prioritize tasks effectively while managing multiple responsibilities.

• Collaborate in a team environment to achieve sharedobjectives.

Required Qualifications

• Must be at least 18 years of age.

• High school diploma or equivalent.

• Minimum of one (1) year of customer service experience.

• Proficient computer skills including navigating multiple tabs windows and systems.

• Ability to type at least 25 words per minute (WPM).

• Strong written and verbal communication skills.

• For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.

Preferred Qualifications

• 23 years of call center and/or customer service experience.

• 25 years of remote customer service experience.

• Experience in the utility industry.

• Advanced computer skills including navigating multiple tabs windows and systems.

• Ability to type 6065 words per minute (WPM).

We value the contributionsyoullbring to NiSource Corporate Services and support your professional growth.

Please note:If offered this position you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative.