Remote Customer Service Administrative Coordinator

PulseMediaNL is a growing organization focused on delivering dependable customer support efficient administrative services and accurate information management. We value professionalism reliability clear communication attention to detail and a strong commitment to providing a positive customer experience.

We are looking for a Customer Service Administrative Coordinator to join our remote team. This position combines customer service administrative coordination data management and general office support.

The successful candidate will assist customers with routine questions and requests while ensuring that customer information documentation follow-ups and administrative records are accurately maintained.

The Customer Service Administrative Coordinator will serve as a key administrative support resource for customer-service activities. The role involves responding to customer inquiries processing requests maintaining customer records coordinating follow-ups updating databases and spreadsheets organizing documents and communicating with internal departments.

The ideal candidate is organized professional customer-focused and comfortable managing multiple responsibilities. You should be able to communicate effectively with customers while maintaining accurate records and completing administrative tasks within established deadlines.

This is a remote position so the ability to work independently stay organized manage time effectively and remain responsive through digital communication channels is essential.

• Respond to customer inquiries through email chat or other approved communication channels.

• Provide accurate and professional responses to routine customer questions.

• Assist customers with general service account order or administrative requests where applicable.

• Listen carefully to customer concerns and determine the appropriate next step.

• Provide clear instructions and relevant information.

• Maintain a courteous patient and professional approach during customer interactions.

• Follow established customer-service procedures and communication standards.

• Escalate complex or sensitive issues to the appropriate department.

• Follow up on outstanding customer requests when required.

• Document customer interactions and actions taken.

• Coordinate routine administrative activities related to customer requests.

• Maintain task lists trackers logs and schedules.

• Monitor outstanding requests and follow-up requirements.

• Process forms documents and administrative requests.

• Assist internal teams with customer-related administrative activities.

• Organize and maintain digital records.

• Prepare basic reports summaries and spreadsheets.

• Route customer requests and documentation to the appropriate departments.

• Support administrative projects and operational activities as assigned.

• Create and update customer records in approved systems.

• Maintain accurate contact and account information.

• Review records for missing outdated or inconsistent information.

• Document customer communications and follow-up actions.

• Update CRM systems and internal databases.

• Identify duplicate or conflicting records.

• Retrieve customer information for authorized employees.

• Maintain organized and accessible customer records.

• Enter customer and administrative information accurately into company systems.

• Transfer information from forms emails documents and other approved sources.

• Verify entered information against source documentation.

• Identify missing information spelling errors duplicates and inconsistencies.

• Correct routine errors according to established procedures.

• Escalate unresolved discrepancies when necessary.

• Maintain accurate spreadsheets and administrative trackers.

• Assist with database-cleanup and data-quality projects.

• Monitor assigned customer-service inboxes and communication channels.

• Review incoming requests and determine the appropriate action.

• Prioritize requests according to established procedures.

• Respond to routine inquiries using approved information and templates.

• Forward specialized requests to the appropriate team.

• Track pending and unresolved requests.

• Follow up when additional information or action is required.

• Maintain accurate records of communications.

• Receive and review customer forms and supporting documentation.

• Confirm that required information has been provided.

• Process documents according to established procedures.

• Upload organize and store electronic documents.

• Request missing information when appropriate.

• Maintain records of completed document-processing activities.

• Assist with document indexing filing and archiving.

• Communicate customer requests and issues to relevant departments.

• Coordinate routine follow-up activities.

• Provide accurate information to authorized internal team members.

• Track pending internal actions.

• Follow up with departments regarding outstanding customer matters.

• Provide supervisors with updates on customer-service activities.

• Assist in ensuring customer requests are directed to the correct team.

The Customer Service Administrative Coordinator may have access to confidential customer employee vendor financial operational and company information.

The successful candidate must:

• Maintain strict confidentiality.

• Access customer information only when necessary for legitimate work responsibilities.

• Protect passwords usernames and company credentials.

• Use approved company systems and communication channels.

• Follow established data-storage and document-sharing procedures.

• Protect customer privacy while working remotely.

• Secure company devices when unattended.

• Never share confidential information with unauthorized individuals.

• Report suspected unauthorized access data loss or security incidents promptly.

• Follow applicable privacy and data-protection requirements including GDPR requirements where relevant.

The successful candidate will be expected to:

• Maintain reliable internet access during scheduled working hours.

• Remain available through approved company communication channels.

• Maintain dependable attendance and punctuality.

• Manage customer and administrative responsibilities independently.

• Prioritize tasks based on urgency and business requirements.

• Attend required virtual meetings and training sessions.

• Provide timely progress updates.

• Communicate promptly about technical issues or potential delays.

• Maintain a professional and reasonably quiet workspace.

• Follow PulseMediaNLs remote-work and information-security procedures.

Candidates should ideally possess:

• High school diploma secondary school qualification GED or equivalent.

• Strong written and verbal communication skills.

• Basic to intermediate computer proficiency.

• Good typing and keyboard skills.

• Strong attention to detail.

• Good organizational and time-management skills.

• Ability to communicate professionally with customers.

• Ability to accurately enter and maintain information.

• Ability to follow established procedures.

• Ability to manage multiple tasks and priorities.

• Ability to work independently.

• Reliable internet access suitable for remote work.

• Responsible approach to confidential information.

Previous experience in customer service administration data entry office support virtual assistance or clerical work is an advantage but may not be required for suitable entry-level candidates.

Experience with any of the following is beneficial:

• Customer Relationship Management (CRM) systems.

• Help-desk or ticketing platforms.

• Microsoft Excel.

• Microsoft Word.

• Microsoft Outlook.

• Google Sheets.

• Google Docs.

• Google Drive.

• Gmail.

• Google Calendar.

• Live-chat platforms.

• Cloud-based business applications.

• Task-management systems.

• Remote collaboration tools.

Customer Focus: Ability to understand customer needs and provide helpful professional assistance.

Communication: Ability to communicate clearly and professionally through email chat and other digital channels.

Organization: Ability to coordinate customer requests records documents and administrative tasks effectively.

Attention to Detail: Ability to identify errors missing information and inconsistencies.

Data Accuracy: Commitment to maintaining accurate customer and business information.

Time Management: Ability to prioritize multiple assignments and complete tasks within established deadlines.

Problem Solving: Ability to assess routine customer issues and determine the appropriate action or escalation.

Patience & Professionalism: Ability to remain calm respectful and helpful when dealing with customer questions or concerns.

Confidentiality: Ability to handle sensitive information responsibly.

Reliability: Consistent attendance responsiveness and completion of assigned work.

Independence: Ability to work productively without constant supervision.

Adaptability: Willingness to learn new systems procedures products and workflows.

Performance may be evaluated based on:

• Quality and professionalism of customer interactions.

• Accuracy of information provided.

• Timeliness of customer responses.

• Completion and appropriate escalation of customer requests.

• Accuracy of customer records.

• Data-entry accuracy.

• Completeness of administrative documentation.

• Quality of CRM and ticket updates.

• Responsiveness to internal requests.

• Compliance with company procedures.

• Confidentiality and data-security practices.

• Reliability and attendance.

• Ability to work effectively within a remote team.

The position emphasizes customer satisfaction accuracy organization professionalism responsiveness and reliability.

A typical day may include monitoring customer emails and support requests responding to routine inquiries updating customer records processing administrative requests documenting customer interactions and coordinating follow-ups.

Other activities may include:

• Updating CRM records.

• Reviewing customer-support tickets.

• Processing forms and documentation.

• Updating spreadsheets and trackers.

• Preparing basic administrative reports.

• Organizing digital documents.

• Following up on pending requests.

• Communicating with internal departments.

• Reviewing records for accuracy.

• Participating in virtual meetings and training.

Daily responsibilities may change depending on customer needs operational priorities and current PulseMediaNL projects.

Training may include:

• PulseMediaNL customer-service standards.

• Customer communication procedures.

• Products and services.

• CRM and ticketing systems.

• Data-entry procedures.

• Administrative workflows.

• Document-processing procedures.

• Data verification and quality-control procedures.

• Privacy and confidentiality requirements.

• Information-security practices.

• Customer escalation procedures.

• Remote-work expectations.

• Company-specific software and systems.

Employees are expected to participate actively in training ask questions when clarification is required apply feedback and continuously improve their customer-service and administrative skills.

Depending on the final employment arrangement PulseMediaNL may offer:

• Fully remote work opportunities.

• Full-time or part-time schedules where available.

• Structured onboarding and training.

• A professional and collaborative remote environment.

• Opportunities to develop customer-service and administrative skills.

• Practical experience with modern digital business systems.

• Ongoing guidance and performance feedback.

• Opportunities for additional responsibility based on performance.

• Transferable experience in customer support administration data entry and business operations.

The ideal candidate is someone who is:

• Customer-focused and professional.

• Friendly patient and respectful.

• Highly organized and detail-oriented.

• Reliable and dependable.

• Comfortable working with computers and digital systems.

• A clear and effective communicator.

• Accurate when entering and reviewing information.

• Able to manage multiple priorities.

• Comfortable working independently.

• Careful when handling confidential information.

• Proactive about completing assigned responsibilities.

• Willing to learn new systems and processes.

• Receptive to training and constructive feedback.

• Committed to delivering a positive customer experience.

PulseMediaNL is committed to maintaining a professional inclusive and respectful working environment. Employment decisions are based on legitimate business requirements relevant qualifications skills experience and an individuals ability to successfully perform the responsibilities of the position.

Interested candidates should submit an up-to-date CV/resume together with a brief introduction explaining their interest in the Customer Service Administrative Coordinator position.

Applicants are encouraged to highlight experience or skills involving:

• Customer service

• Administrative support

• Data entry

• CRM systems

• Email and chat support

• Ticket management

• Spreadsheet management

• Document processing

• Records management

• Microsoft Office or Google Workspace

• Remote or independent work

• Professional communication

• Confidential information handling

Entry-level candidates are encouraged to apply if they demonstrate strong communication skills computer proficiency attention to detail reliability organization professionalism and a willingness to learn.