Remote Customer Operations Admin Specialist

The Remote Customer Operations Admin Specialist supports the day-to-day activities that keep customer operations organized responsive and efficient. This role combines administrative coordination customer account support data management and internal process assistance to help deliver a smooth experience for both customers and internal teams.

This position is ideal for an organized and dependable professional who enjoys solving routine problems working with digital systems and keeping tasks on track. Entry-level candidates are encouraged to apply and training will be provided on company processes and tools.

• Assist with customer requests account updates and routine service inquiries

• Review incoming requests and route them to the appropriate team when necessary

• Track open customer items and follow up to support timely resolution

• Maintain clear and accurate records of customer interactions and operational activities

• Help ensure customer-related processes are completed consistently and on schedule

• Provide professional support through approved communication channels

• Support daily administrative activities across customer and operations teams

• Prepare and maintain internal documents forms spreadsheets and trackers

• Coordinate routine follow-ups task assignments and status updates

• Organize digital files and shared resources for easy access

• Assist with scheduling documentation and other general administrative needs

• Support special projects and changing operational priorities as assigned

• Enter update and verify customer and operational information in internal systems

• Review records for completeness accuracy and consistency

• Perform routine data-quality checks and correct basic discrepancies

• Maintain organized digital records while following established procedures

• Assist with CRM ticketing database or workflow systems

• Handle customer and company information with appropriate confidentiality

• Work with customer service operations administrative and other internal teams

• Communicate task updates outstanding items and relevant customer information

• Participate in virtual meetings training sessions and team check-ins

• Help coordinate internal handoffs to ensure requests move efficiently between teams

• Identify simple opportunities to improve administrative or customer operations workflows

• 02 years of experience in customer support administration operations data entry or a related area; internships and entry-level experience are welcome

• Strong organizational skills and attention to detail

• Clear and professional written and verbal communication

• Customer-focused approach with a willingness to help resolve routine issues

• Ability to prioritize assignments and manage multiple responsibilities

• Comfortable working independently within a remote team

• Basic proficiency with email spreadsheets documents and online collaboration tools

• Familiarity with Google Workspace Microsoft Office or similar applications

• Willingness to learn new systems procedures and workflows

• Experience with CRM ticketing or project-management platforms is a plus but not required

• Remote-first flexibility: Work from a remote environment while collaborating with a distributed team

• Structured onboarding: Receive training on systems workflows and customer operations procedures

• Career development: Build valuable experience across customer support administration and business operations

• Cross-functional exposure: Learn how different teams work together to support customers and company goals

• Growth opportunities: Develop transferable skills for future roles in operations customer success administration or coordination

• Supportive culture: Join a team that values reliability communication initiative and continuous improvement

• Competitive compensation and benefits: Receive compensation aligned with the responsibilities of the role experience and applicable requirements

We are committed to maintaining an inclusive workplace where employees with different backgrounds experiences and perspectives are respected and supported. We provide equal opportunities to qualified candidates and value the contributions each team member brings to our organization.

All qualified applicants are encouraged to apply.