Remote Chat Support Specialist

The Mountain Lion Foundation is seeking a friendly responsive and mission-driven Remote Chat Support Specialist to serve as a first point of contact for members of the public supporters donors volunteers and others interested in mountain lion conservation.

The Chat Support Specialist will provide timely and helpful assistance through online chat email and other digital communication channels. This role is ideal for someone who enjoys helping people communicates exceptionally well in writing and is passionate about wildlife conservation and the Mountain Lion Foundations mission.

• Respond promptly and professionally to questions received through website chat email and other digital channels.
  

• Provide accurate accessible information about the Mountain Lion Foundation its programs conservation work campaigns and educational resources.
  

• Assist members donors supporters volunteers and members of the public with questions and requests.
  

• Help visitors navigate the organizations website publications resources donation options and membership services.
  

• Respond thoughtfully to questions and concerns regarding mountain lions and conservation issues using approved organizational resources and information.
  

• Identify questions requiring specialized knowledge and appropriately refer or escalate them to the relevant staff member.
  

• Maintain accurate records of customer and supporter interactions in the organizations CRM or support system.
  

• Protect supporter and donor information and follow organizational privacy and data-handling procedures.
  

• Recognize opportunities to strengthen relationships with supporters while maintaining a helpful non-sales-oriented approach.
  

• Monitor incoming inquiries and ensure questions are addressed within established response-time standards.
  

• Provide feedback to staff about frequently asked questions recurring concerns and opportunities to improve online resources.
  

• Support special campaigns educational initiatives fundraising activities and other digital engagement efforts as needed.
  

• Excellent written communication grammar spelling and editing skills.
  

• Strong customer-service and interpersonal skills.
  

• Ability to communicate complex subjects clearly and respectfully to a general audience.
  

• Excellent judgment when responding to sensitive controversial or emotionally charged wildlife-related questions.
  

• Strong attention to detail and organizational skills.
  

• Ability to manage multiple conversations or requests while maintaining accuracy and professionalism.
  

• Comfortable working independently in a remote environment.
  

• Proficiency with email web-based communication platforms CRM systems and standard office software.
  

• Genuine interest in wildlife conservation and the mission of the Mountain Lion Foundation.
  

• Excellent written and verbal communication skills
  

• Strong customer service and interpersonal skills
  

• Excellent grammar spelling proofreading and attention to detail
  

• Ability to communicate clearly professionally and empathetically with diverse audiences
  

• Strong problem-solving and critical-thinking skills
  

• Ability to manage multiple customer inquiries and prioritize tasks
  

• Comfortable using email live-chat platforms CRM systems and standard office software
  

• Ability to work independently and reliably in a remote environment
  

• Ability to handle sensitive information with discretion and maintain confidentiality
  

• Commitment to the mission of the Mountain Lion Foundation and wildlife conservation
  

• Reliable internet connection and appropriate equipment for remote work
  

The Mountain Lion Foundation offers a mission-driven and supportive work environment with benefits designed to support employees professional and personal well-being.

• Fully remote work environment
  
• Flexible work schedule where applicable
  
• Competitive compensation
  
• Paid time off (PTO)
  
• Paid holidays
  
• Health insurance for eligible full-time employees
  
• Dental insurance for eligible full-time employees
  
• Vision insurance for eligible full-time employees
  
• 401(k) retirement savings plan
  
• Employer 401(k) contribution or matching if applicable
  
• Professional development and training opportunities
  
• Opportunities for career growth and advancement
  
• Supportive and collaborative nonprofit work environment
  
• Opportunities to participate in wildlife conservation education and outreach initiatives
  
• Meaningful work supporting mountain lion conservation and habitat protection
  
• Employee recognition and appreciation programs where applicable
  
• Access to organizational resources and educational opportunities