(Remote) Analyst Vendor Resource Support HRSS

EssentialFunctions

Our Trinity Health Culture:Knows understands incorporates &demonstratesour Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus:

Researches collects & analyzes information.Identifiesopportunitiesdevelopssolutions & leads through resolution.

Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis createreports& developeducational materials.

Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures &abilityto readilyacquirenew knowledge.

Data Management & Analysis:

Research &compilesinformation to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define& demonstrateprogressROI& impacts.

Maintains a Working Knowledgeof applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelinesin order toensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (notinclusive of titles or advancement career progression)

TheAnalyst VendorResource Supportplays a critical role across the full lifecycle of vendor management supporting RFP processes overseeing implementations ensuring vendor performance and driving contract adherence. Acting as a tactical expert andliaisonensures internal alignment stakeholder coordination and quality service delivery from third-party partners.

Request for Proposal (RFP) Coordination & Vendor Selection

• Collaborate with Supply Chain Centers of Excellence (COEs) and business leaders torepresentHR Shared Services in the RFP process.

• Create scorecards conduct cost assessments compare vendor capabilities and perform gap analyses to guide strategic vendor selection.

• Support decision-making by offering tacticalexpertiseand clear comparisons of tradeoffs.

Implementation Leadership

• Serve as the primary liaison between HR Shared Services COEs TIS the Contact Center and vendor implementation teams.

• Facilitate successful deployment of new tools and services ensuring all impacted stakeholders are trained informed and equipped.

• Develop end-user communications and training materials; support localized stakeholder engagement across the organization.

Post-Implementation Support

• Monitor and track escalations related to vendor performance and system functionality.

• Coordinate exception handling with COEs and vendors for out-of-policy or unique cases.

• Connect cross-functional components (e.g. payroll finance benefits) where implementations have broader system or fiduciary implications.

Vendor Performance & Relationship Management

• Continuouslymonitorvendor adherence to Service Level Agreements (SLAs).

• Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly.

• Maintain ongoing relationships with vendor partners attend regular meetings escalate concerns and ensure proactive follow-up.

• Act as the internal advocate for service quality and colleague experience in all vendor interactions.

Contract Assurance & Compliance

• Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met.

• Ensure vendors are held accountable to agreed-upon responsibilities timelines and service expectations.

Technical & Product Awareness

• Stay current on product capabilities system features and upcoming releases or enhancements.

• Ensure fullutilizationof vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies.

• Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience.

Data AnalyticsFinancial Tracking& Performance Measurement

• Identifiesdrivers of cost fluctuations such as volume changes service-level penalties or out-of-scopework charges.

• Reviews vendor invoices for accuracy contract alignment and proper service categorization.

• Performs ROI assessments of vendor-delivered services technologies and enhancements.

• Partners with PDO Vendor Management Finance and HRSS leadersidentifyelimination of redundant processes centralization opportunities or automation solutions that reduce labor or vendor costs.

• Tracks financial impacts tied to service-level performance (SLA bonuses/credits).

• Track and analyze vendor performance data including SLA attainment resolution times and colleague satisfaction metrics.

• Recommends mitigation actions such as process adjustments reallocation of work or renegotiation of billing structures.

• Translates financial insights into accountable recommendations aligned with performance service delivery and strategic outcomes.

• Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualizevendorimpact on service delivery compliance and cost efficiency.

• Provides scenario planning and risk modeling to support decision-making.

• Use insights from data to support business reviews continuous improvement efforts and strategic decision-makingregardingvendor partnerships.

• Conduct financial assessments SLA maintenance and billing reconciliation from the vendors perspective.

• Ensure vendorsmaintainagreed-upon outcomes including customer support and escalation handling.

• Monitor troubleshooting calls to ensure colleagues are fairly represented.

• Review website upkeep and agreed-upon costs.

• Managetheaddition of new servicesscopeevaluation andmini-implementationsfor new ministries.