Remote Account Manager

Were hiring an Account Manager to own relationships with our members keeping them engaged helping them get more value over time and turning first-time users into long-term growing accounts.

• Flexible Title: Can tailor to reflect your skills & experience.
• Flexible Time: Can do full-time part-time side-gig (off-hours) or fractional (contract).
• Flexible Commitment: Can do short-term long-term or intermittent.

Why so flexible Were a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in help us ship then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. Were also interested in long-term side gig relationships if thats what youre intoin our experience a few expert hours often beat full-time learning-curve hours.

Were a credible funded remote-first startup backed by a growing team. Were pre-launch and moving fast.

This is the relationship-owner seat. Where a customer success associate is the responsive first point of contact an account manager owns a book of accounts youre responsible for keeping your members engaged healthy and growing over time.

Our members are busy professionals and business owners who work through relationships and value their time. They dont want to be managed they want someone who genuinely knows their situation checks in at the right moments removes friction and helps them get more out of what we offer. Youll be the person who owns that relationship end to end: retention engagement and expansion.

This is part relationship management part retention part grow the account. The bar is warmth reliability and follow-through plus the commercial instinct to spot when an account is ready for more and when one is at risk.

Up to $90000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model comp will be structured accordingly fractional or hourly arrangements welcome.

• Youve taken ownership of a book of accounts and know whos in it what they care about and where each one stands
• Youve gone through the platform yourself and can navigate it confidently
• Youve made first contact with your accounts and started building real relationships
• Youve identified your at-risk accounts and your best expansion opportunities
• The team knows who you are why youre here and how youll work together

• Own a book of accounts youre the relationship owner for your members responsible for their engagement and retention
• Drive engagement and retention check in proactively remove friction and keep members getting value so they stick around
• Grow accounts spot when a member is ready for more and help them get there
• Monitor account health watch the signals catch disengagement early and step in before an account churns
• Be the trusted point of contact responsive organized and genuinely helpful; your members feel like someones got their back
• Relay feedback to the product team youre the voice of your accounts internally

Must-haves:

• 2-4 years in account management customer success client services or a relationship-heavy role where you owned relationships (not just tickets)
• Genuinely enjoy building relationships and helping people get results
• Strong written and verbal communication you can write a clear warm message and hold a confident conversation without a script
• Organized and responsive you manage a book of relationships without letting anyone slip through the cracks
• Commercial instinct you can tell when an account is at risk and when its ready to grow
• Comfortable working across time zones in a remote-first environment

Nice-to-have:

• Familiarity with CRM tools (HubSpot Salesforce or similar)
• Background in sales renewals or expansion any role where you owned retention or growth numbers
• Startup experience or comfort with ambiguity

• Not a support ticket jockey this is relationship ownership not queue clearing
• Not a pure hunter/closer youre growing and keeping existing relationships not cold-prospecting new logos
• Not a product manager youll relay feedback but youre not making roadmap calls

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