Relationship Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Relationship Manager you will lead strategic client relationships by aligning products and payment solutions to complex business needs. You will partner across Sales Product Marketing Finance and operations to shape account strategy strengthen executive-level partnerships and deliver measurable revenue growth. Your work helps clients improve payment performance streamline communication workflows and increase operational efficiency across their organizations.

What youll do:

• Lead strategic relationships aligning business priorities payment strategies and growth opportunities with client goals.

• Develop and drive enterprise account strategies that expand revenue strengthen retention and increase adoption of merchant and payment solutions.

• Identify qualify and advance complex growth opportunities across the portfolio to improve contribution margin client performance and long-term partnership value.

• Lead renewal and contract negotiation strategy for assigned clients balancing client objectives with financial performance and business risk considerations.

• Build and sustain relationships with executive and senior stakeholder groups while influencing cross-functional partners to deliver aligned client outcomes.

• Partner with Sales Product Marketing Finance and operations teams to shape solutions remove barriers and execute portfolio growth strategies.

• Achieve assigned portfolio goals through consultative relationship management cross-sell strategy and disciplined opportunity planning.

• Assess portfolio trends client performance and business risks to recommend actions that improve retention operational effectiveness and revenue results.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 12 years of experience in relationship management account management or business development within payments financial technology or related financial services environments.

• 12 years of experience supporting healthcare and insurance clients including providers payors hospital systems insurance companies or benefit administrators.

• 12 years of experience growing large client relationships and leading cross-functional strategies to increase revenue retention and product adoption.

• 12 years of experience in merchant acquiring biller solutions omnichannel payments issuing solutions or related payment products.

• Experience using Salesforce or a similar customer relationship management platform for pipeline management account planning and client activity tracking.

• Bachelors degree or higher in Business Finance Marketing or related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience with encryption tokenization fraud mitigation or related payment security solutions.

• Experience supporting government programs.

• Experience negotiating commercial terms and contract structures in complex client environments.

• Experience with host-based systems or financial data processing systems.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training development and internal mobility opportunities.

• Medical dental vision life and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in Massachusetts California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.