Relationship Manager

Were committed to bringing passion and customer focus to the business.

What Youll Do:

Client Support & Relationship Execution

• Serve as a day-to-day client contact for assigned accounts supporting communication responsiveness and relationship continuity.

• Participate in client calls job intake discussions and ongoing updates related to requisitions submissions and candidate status.

• Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.

• Build working knowledge of client preferences program structure and service expectations.

Fulfillment Coordination & Service Delivery

• Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.

• Monitor requisition activity submission pipelines and fulfillment progress to ensure priorities are aligned to client demand.

• Support offer extension onboarding and assignment confirmation workflows to ensure timely completion and clear communication.

• Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.

Workflow Management & Issue Resolution

• Manage multiple requisitions and account needs simultaneously while meeting service level expectations.

• Resolve routine client issues (submission delays documentation questions process clarification) and escalate appropriately when needed.

• Track open items next steps and client feedback to ensure consistent follow-through.

• Contribute to continuous improvement by identifying workflow gaps impacting client satisfaction.

Reporting Documentation & System Accuracy

• Maintain accurate real-time updates in ATS VMS CRM and related systems.

• Support performance tracking by maintaining key account metrics (submission activity fulfillment progress service delivery timelines).

• Ensure account documentation notes and communications are documented consistently to support transparency and continuity.

• Follow compliance and confidentiality standards when handling client and candidate information.

Cross-Functional Collaboration

• Partner closely with recruiters credentialing payroll and account operations teams to support strong client outcomes.

• Support alignment across teams by reinforcing client priorities timelines and service expectations.

• Participate in team meetings training and process improvement initiatives.

Education and Certifications:

• Required: High School Diploma or GED

• Preferred: Bachelors degree coursework in Business Communications Human Resources or a related field.

Required Experience:

• 35 years of experience in staffing account support client services recruiting coordination or workforce operations.

• Experience working in fast-paced deadline-driven environments supporting multiple priorities.

• Demonstrated experience communicating professionally with external customers/clients and internal teams.

• Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.

• Experience using digital systems (ATS VMS CRM or comparable platforms) with strong attention to detail.

Preferred Experience:

• Experience in healthcare staffing professional services staffing or workforce solutions.

• Experience supporting client accounts with measurable service delivery metrics.

• Working knowledge of fulfillment workflows including job intake submission coordination offer processes onboarding and assignment confirmation.

• Familiarity with VMS platforms and client program structures.

• Experience preparing or supporting performance reporting and client-facing updates.

Success Metrics:

• Client satisfaction and responsiveness (timely updates clear communication follow-through).

• Fulfillment progress and service delivery outcomes for assigned accounts.

• Accuracy of system updates documentation and account records.

• Ability to manage account workflows independently with appropriate escalation.

• Reduced delays or breakdowns through proactive coordination and issue resolution.

• Positive feedback from internal partners regarding collaboration and clarity of account direction.

Salary:

• The expected base salary range for this position is $70000 to $85000 annually. The final compensation offered will be determined based on a number of factors including but not limited to skills qualifications experience and location.

Location:

• This role is hybrid for candidates located within a reasonable commuting distance to our Edmond OK or Frisco TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.