Relationship Banker

Job Description

At Northwest Bank we invest in people who want to grow fast learn continuously and make a real impact. Whether youre early in your career or ready for a new challenge this role is a powerful next step into banking finance and customer experience.

Youre the face of Northwest. As a Relationship Banker you bring the customer experience to life creating meaningful connections in every interaction and financial conversation. Youll combine financial expertise with a people-first approach to create empowering experiences making banking feel easy personal and worth coming back to.

• Be a trusted point of connection in the financial center creating seamless customer experiences.
• Partner with teammates to maintain a welcoming customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers financial goals.
• Complete transactions with accuracy efficiency and attention to detail.
• Deepen relationships through proactive follow-up reliability and personalized service.
• Build new relationships through community involvement referrals and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage Business Banking Wealth and other specialized partners.
• Meet performance goals related to customer experience growth and financial wellness.
• Maintain operational soundness by following policies procedures and risk management practices.
• Perform other duties as assigned to support financial center operations.

• Ensure compliance with Northwests policies and procedures and Federal/State regulations
• Navigate Microsoft Office Software computer applications and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

• Naturally people-focused with strong clear communication skills and curiosity
• Motivated to learn and grow
• Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions
• Detail-oriented and confident with technology
• Team player with a positive professional presence

• High School Diploma or equivalent preferred

• Customer service retail or sales experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.