Registration Specialist

Division Overview

The mission of the ACS is to advance the broader chemistry enterprise and its practitioners for the benefit of Earth and its people. The strategic objectives of the Department of Meetings and Exposition Services reflect the responsiveness of the Division in fulfilling the vision mission and values of ACS and meeting the needs of the changing chemistry enterprise.

The Registration Specialist is responsible for the planning administration and execution of registration operations for ACS meetings and events ensuring a seamless and customer focused experience for thousands of attendees annually. This role independently manages the configuration execution and ongoing optimization of registration platforms collaborates with internal teams and vendors to align timelines and requirements maintains data integrity and system integrations and serves as a functional lead for onsite registration delivery. Through strong coordination reporting and service standards the Registration Specialist supports the success and professionalism of ACSs large scale scientific events.

Strategic Key Responsibilities

1. Registration Strategy & Platform Administration

Manage endâtoâend configuration execution and performance of ACS meeting registration platforms ensuring accurate setup testing and deployment across national regional and specialty events. Identify opportunities for process improvements within established systems and standards.

2. CrossâFunctional Registration Planning

Establish and manage registration timelines milestones and workflows while partnering with internal stakeholders vendors and event leads to ensure alignment consistency and operational readiness across all meetings.

3. Ensure Data Integrity Systems Integration & Reporting

Guide the integration and accuracy of registration data across systems (housing membership finance) troubleshoot data issues and develop reports and insights to support operational decisionâmaking and postâevent evaluation.

3. Direct Customer Experience & Service Standards

Define and maintain customer support processes and oversee issue resolution to maintain highâquality service for both internal partners and event attendees.

4. OnâSite Registration Operations

Serve as the functional lead for onsite registration execution staffing training and logistical coordination to ensure a professional efficient and serviceâoriented attendee arrival experience.

5. Manage Vendor & Resource Relationships

Serve as the primary liaison to registration vendors and manage procurement materials staffing needs and other resources required to support registration operations.

Qualifications

The qualifications supplied below serve as a reflection of the knowledge expertise and/or aptitude that is needed.

• Ability to manage multiple priorities and deadlines independently
• Works cooperatively and efficiently with internal and external teams
• Strong customerâservice orientation with experience resolving complex issues
• Advanced proficiency in MS Excel and spreadsheetâbased reporting
• Demonstrates excellent organizational time-management and analytical skills
• Strong verbal and written communication skills
• Comfortable in a customer service role
• Ability to interpret and apply written procedures guidelines and system requirements
• Excellent attention to detail maintaining quality and accuracy of work products
• Experience with Cvent CDS Maritz or other known customized registration systems
• Ability to travel approximately 20%
• Ability to work nights weekends to ensure the execution of successful events
• Ability to lift 25lbs or more and move about to accomplish tasks

Required Experience

Requires BA/BS degree or equivalent. Minimum of 3 years of relevant registration experience to include customized registration buildouts and implementation.

This role is based in our Washington DC office. ACS employees work a hybrid schedule consisting of working onsite two days per work week as decided by functional area. The balance of the week is open to working remotely though employees are always welcome onsite each day if they choose.

A reasonable rate of compensation for this position is between $70000 $80000 per year.

ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.

Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

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Required Experience:

IC