Registration Rep REGISTRATION Stonewall Jackson Memorial Hospital

Scheduling & Coordination
Accurately obtains verifies and enters patient demographic insurance and financial information in the patient medical record

Schedules reschedules and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.

Schedules any needed return appointments

Prepares and processes any required packets or forms providing explanation as needed.

Verifies insurance eligibility obtains authorizations when applicable and supports front-end financial processes including co pay collections cash handling and deposits.

Patient Experience
Provides courteous respectful and professional service to patients families and visitors.
Serves as the first impression of the clinic demonstrating empathy active listening and cultural sensitivity.
Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.

Communication & Collaboration
Answers multi-line phones and functions as the clinic operator.
Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams email and EHR messages.

Escalates issues and concerns to leadership in a timely and appropriate manner

Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
Responsible for coordination of care tasks including obtaining medical records routing documents for review and signature faxing and scanning.

Knowledge Skills & Abilities:
Strong organizational and time management skills
Attention to detail and accuracy

Performs other duties as assigned to support clinic operations and patient care.

Medium Work: Exerting up to 50 pounds occasionally up to 20 pounds frequently and up to 10 pounds constantly. Requires frequent sitting standing and walking.