Registration and Scheduling Coordinator

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Registration and Scheduling Coordinator coordinates patient registration scheduling and business office functions. Ensures the collection of accurate and complete demographic clinical and insurance information in the process of scheduling patients for outpatient rehab addition performs registration activities including real-time eligibility verification. Informs patients of

co-pays deductibles and co-insurance amounts and collects payments from patient. Provides instruction to the patient on visit preparation prints and mails patient itineraries and forms for completion if lead time allows. Obtains and processes signed physician orders to ensure complete and accurate clinical documentation for care delivery.

What You Will Do:

• Performs activities that relate to patient scheduling registration real-time eligibility verification medical order processing and dissemination of patient information.

• Determines proper scheduling requirements and/or limitations to requested service andscheduling resources (equipment staff room etc) in a timely manner to ensure customer satisfaction maintain patient flow and approriate utilization of the service area. Coordinates add-on and same-day appointments with the department as . Ensures accurate treatment sequencing with minimal delays while maximizing therapist productivity.

• Provides patient family and physician office education during scheduling process to inform them of preparations needed for treatment and any additional diagnostic testing (MBS for some Speech Therapy services) and proper scheduling instructions. Communicates with therapists to ensure an accurate schedule and that all patient charts are properly distributed.

• Obtains signed physician orders for all services from physicians/offices or advises patient they must present a physicians order on the date of service.

• Maintains an accuracy rating which meets standards set by MCHS registration department.

Minimum Qualifications:

• High school graduate or GED is required. Associate degree or equivalent demonstrated work experience in lieu of degree preferred.

• Experience: Two or more years experience in physicians office clinic hospital business office financial service setting or related area with customer service and collection of data and funds preferred.

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of Americas Best State Employers.

• Competitive compensation and benefits packages including medical dental and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement starting on day one.

• RN to BSN tuition 100% paid at Mount Carmels College of Nursing.

• Relocation assistance (geographic and position restrictions apply).

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if youre hired as an eligible colleague youll be able to see how much youve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity Equity and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel a member of Trinity Health has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals free-standing emergency centers outpatient facilities surgery centers urgent care centers primary care and specialty care physician offices community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohios largest undergraduate graduate and doctor of nursing programs. If youre seeking a rewarding career where your purpose passion and desire to make a difference come alive we invite you to consider joining our team. Here care is provided by all of us For All of You!