Registrar Assistant

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth leadership and service.

CURRENT STUDENT or EMPLOYEE Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

The Registrar Assistant will report directly to the Registrar and provide high-quality customer service and administrative support to students faculty staff alumni and external constituents. This position serves as a key member of the Registrars Office assisting with registration student records transfer credit transcripts degree audits and other operational functions while ensuring compliance with University policies and applicable regulations. The Registrar Assistant contributes to a positive student experience through responsive accurate and confidential service.

Essential Duties and Responsibilities

• Answer the main phone line and connect students and office guests with the appropriate personnel.
• Respond to questions and requests from faculty staff and students.
• Work collaboratively as part of a team and interact effectively with colleagues administrators faculty members students and external constituents.
• Demonstrate familiarity with the needs of students across a diverse student population.
• Understand the institutions academic policies.
• Understand institutional policies regarding student recordkeeping.
• Maintain a general understanding of various recordkeeping methods (electronic paper and archival) and the related systems.
• Be knowledgeable about the policies and practices governing access to student records by campus constituents and outside agencies or individuals.
• Maintain a general understanding of registration transcript production course and classroom scheduling faculty grading and related processes.
• Assess educational system patterns and evaluate educational records.
• Enter information into articulation templates or databases and communicate transfer agreements with faculty staff parents and other institutions if applicable.
• Explain the transfer process answer questions about degree programs transfer credit graduation requirements application deadlines and related policies if necessary.
• Respond to inquiries from internal and external partners understand the collaboration between departments regarding transfer students and direct students to the appropriate department.
• Assist with University commencement ceremonies.
• Demonstrate a functional understanding of institutional requirements for degree or certificate completion.
• Utilize the degree audit system and other institutional processes to verify that students have fulfilled graduation requirements.
• Demonstrate a basic understanding of office operations.
• Perform other duties as assigned.

Job Requirements

Minimum Qualifications

• High school diploma or equivalent required.
• Ability to communicate and interact effectively with individuals and groups.
• Excellent telephone etiquette with a polite friendly and professional demeanor.
• Demonstrated proficiency with Microsoft Office and similar productivity software including Excel.
• Initiative resourcefulness dependability and the ability to work independently.
• Previous customer service experience.
• Strong problem-solving skills and the ability to develop practical solutions.
• Basic understanding of student information systems databases document imaging and workflow processes.
• Ability to work a flexible schedule.
• Availability for occasional weekend work as office hours and work schedules are based on student needs.

Preferred Qualifications

• Associate or bachelors degree preferred.
• Previous experience working in higher education.
• Experience in a Registrars Office Admissions Student Services or a related academic support office.
• Experience using Workday Student or another Student Information System (SIS) such as Banner Colleague Jenzabar or PeopleSoft.
• Experience maintaining student records processing registration transactions transfer credit degree audits or graduation applications.
• Knowledge of FERPA and student records privacy regulations.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

life-more-abundant.