Registered Nurse (Surgical Case Manager)

The RN assumes responsibility for the coordination of care focused on patient education self-management and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

Case Manager Responsibilities
Clinic:
- Remains available in clinic setting with (Unit) NPs Residents Attending and Technicians
- Schedules patients based on the Clinically Indicated Date (CID) vs. Patient Preferred Date (PPD)
- Overbooks appointments as appropriate per provider order
- Involves patient/family in care decisions and provides education based on identified needs
- Triages non-scheduled patients- Submits orders for consults
- Ensure appropriate pre-appointment labs/studies completed prior to appointment and reschedules accordingly
Consults:
- Manages consults to (Unit) within 2 days as follows using service agreement criteria:
- Ensures studies and labs are ordered and completed per service agreement
- Receives and/or schedule patients based on consults and determine appropriate clinic to schedule into
- Discontinues consults with rationale
Documentation/Correspondence:
- Tracks and manages patients paperwork such as SDI FMLA etc
- Documents in CPRS as appropriate
- Secure Messaging and saves to CPRS as appropriate
- Places inter-facility and NVCC consults for radiation therapy
- Communicates with non-VA and Inter-facility personnel as appropriate including:
- Fax sending and receiving patient information.
- Secure email conversations regarding patient progress with consult
- Orders and facilitates labs studies and medications requested by non-VA healthcare provider
Scheduling:
- Manages clinics and scheduling of patients as follows:
- Coordinates with clinicians to create schedules and collaborates with clinic manager to open clinics accordingly
- Changes clinic grid according to provider availability ensuring appropriate provider to patient ratio and appropriate acuity for provider ability
- Schedules patients based on the Clinically Indicated Date (CID) vs. Patient Preferred Date (PPD)
- Responds to ancillary staff questions and concerns regarding patient care issues with scheduling
- Schedules Pre-Op and Post-Op appointments per operation date and provider CID follow up date
- Ensures follow up care is provided for after patient completes radiation/chemotherapy treatment.
Other:
- Participates in development of unit goals standards protocols policies and standard scheduling pattern
- Retrieves phone message from voicemail and returns phone calls daily as appropriate.
- Makes sure all appropriate pre-appointment paperwork is received by patient
- Ensures (unit) as the appropriate educational material for patients and develops new educational material as needed
- Create and maintain clinical & surgical provider coverage calendar
- Enters appropriate medications labs testing supplies needed for appointments
- Troubleshoots with MSAs for patient scheduling and complaint issues.
- Participates in responding to Congressional issues
- Advises/assists patients on interdisciplinary contact information such as: Social Worker Oncology Radiology etc
- Reviews incomplete encounters and notes and assist is its completion process.


Preferred Experience:
BSN
minimum of 1 year Surgical or Clinical experience.



Work Schedule: Mon-Fri 7:00am-3:30pm . Hours could change due to the needs of the facility .
Telework: Not available
Virtual: This is not a virtual position.

• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation/examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You may be required to serve a probationary period.
• Complete all application requirements detailed in the Required Documents section of this announcement.

Basic Requirements:

• English Language Proficiency. In accordance with 38 U.S.C. 7403(f) no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a masters level bridge program in nursing who have completed coursework equivalent to a bachelors level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005 Appendix G6); OR In cases of graduates of foreign schools of professional nursing possession of a current full active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD).
• Current full active and unrestricted registration as a graduate professional nurse in a State Territory or Commonwealth (i.e. Puerto Rico) of the United States or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements but do not possess the required licensure may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.)

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.