Regional Technology Analyst

Unlock the Power of You

At Invitation Homes our associates are the foundation of our success. We connect your work to real impact invest in your growth and welcome you to feel at home because care isnt just something we say its something you experience.

Who We Are

Invitation Homes owns and operates homes in great neighborhoods across 16 top U.S. markets. We continue to innovate with smart home technology an industry-leading maintenance app and other lifestyle-enhancing services that make leasing easier than owning.

The Role

The Regional TechnologyAnalyst Iprovides hands-on technology support across an assigned geographic regioncontainingmultiple corporate field and operational locations. Although the position may have a designated home office it is not assigned exclusively to that location.

This position supports our West Coast but mayassistother regions based on business priorities projects outages or staffing needs. The Analyst serves as a regional connection between Desktop SupportHelpdeskInfrastructure Network Security Telecommunications Technology Assetsand other technology teams.

The position provides advanced endpoint support whileassistingwith infrastructure equipment network connectivity office technology conference rooms telecommunications deployments office openings relocations and enterprise technology initiatives.

What youll do day-to-day:

Regional Technology Support: 35%

• Provide remote and on-site support for offices across an assigned region serving as the escalation point for issues the Service Desk cannot resolve remotely.
• Troubleshoot hardware software connectivity authentication and mobile-device issues and guide Service Desk and Desktop Support staff.
• Identify recurring problems and work with technology teams Facilities Security and regional business leaders on long-term fixes.
• Assist other regions during projects outages or staffing needs.
• Participate in after-hours support for planned maintenance projects and critical incidents when needed.

Infrastructure and Network Support: 25%

• Provide hands-on assistance to Infrastructure and Network teams including installing labeling testing and documenting equipment such as switches wireless access points servers and cabling following established procedures.
• Act as remote hands for centralized teams including equipment checks approved reboots cable tracing and hardware replacement.
• Help troubleshoot internet circuits and telecommunications with internal teams and service providers.
• Report physical or environmental concerns that could affect equipment such as power cooling or water exposure.
• Support business-continuity and major-incident response when on-site help is needed.

Office Projects and Technology Deployments: 20%

• Support office openings closures relocations remodels and employee moves.
• Coordinate install and validate circuits cabling network hardware workstations printers and conference-room technology.
• Test technology to confirm it is ready before employees move in.

Endpoint and Collaboration Technology: 15%

• Support Windows macOS iOS Android Microsoft 365 and approved business applications.
• Assist with device setup deployment replacement recovery and security compliance.
• Support conference rooms audiovisual systems printers and related peripherals such as docking stations monitors headsets and cameras.

Asset and Vendor Support: 5%

• Help manage technology assets across the region including deployments transfers inventory audits and approved disposal.
• Coordinate on-site vendor visits and deliveries verify their work meets organizational standards and escalate concerns to leadership.

What You Bring

This role calls for advanced desktop and network/infrastructure support experience (macOS and multi-office support preferred) plus an associate degree or 3-4 years of equivalent experience with certifications like CompTIA A/Network Microsoft 365 ITIL or Apple favored. It also requires regional travel occasional after-hours work the ability to lift up to 50 pounds and work in tight spaces like network closets and the ability to manage competing priorities independently.

Required Qualifications

• Experience supporting multiple offices or geographically distributed business locations is preferred.
• Experience providing advanced desktop support and assisting with infrastructure or network-related activities.
• Experience supporting macOS devices is preferred.

Education/Certifications:

• Associate degree in Information Technology Computer Science Information Systems or a related field preferred. Three to four years of relevant professional experience may be considered in place of a degree.

PreferredLicenses or Certifications

• CompTIA A Network

• Microsoft 365 or Endpoint Administrator certification

• ITIL Foundation

• Relevant Apple audiovisual or infrastructure certifications

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OtherRequirements

• Ability to travel throughout the assigned region and occasionally support other regions.

• Travel requirements may vary based on projects outages office activity and organizational priorities.

• Ability to work outside normal business hours whenrequiredfor maintenance deployments office projects or critical incidents.

• A valid drivers license and reliable transportation may berequired.

• Ability to lift transport install andrelocatetechnology equipment weighing up to 50 pounds.

• Ability to work in office spaces equipment rooms network closets under desks and other areas where technology equipment is installed.

• Ability to manage competing priorities and work independently with limited on-site supervision.

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Why Invitation Homes

We believe when our residents thrive our associates thrive. Here youre not just filling a role youre building a career at a company that invests in your growth and welcomes you for who you are.

Whats in it for you

• Competitive pay and annual bonus program for all associates

• Generous PTO including vacation accrual sick time volunteer time and standard and floating holidays

• 401(k) with company matching contributions

• Casual dress code and a genuinely great work environment

• Team events celebrations and a culture that values connection

• Employee Resource Groups: Together with Women Asian Alliance Black Collective Juntos Gen Next and Open Invitation

• Career growth paths and learning opportunities we promote from within

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.