Regional Technical Support Specialist Phoenix, AZ

Regional Technical Support Specialist Phoenix AZ

At Pentair you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put ourmissioninto practicehelping the world sustainably move improve and enjoy water lifes most essential resource. From our residentialwater filtrationto industrial water management topool products and more our9000global employees serve customers in more than 150 countries working to helpcreate a better world for people and the planet through smart sustainable water solutions.

We have an opportunity for a Regional Technical Support Specialist to join our Phoenix AZ team. You will provide expert over-the-phone support for pool equipment and systems to our top pool this role you will assist in troubleshooting diagnosing and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service ensuring fast resolution of technical problems and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC plumbing or electrical systems.

You will:

• Provide phone-based technical support for pool products to high priority customers including troubleshooting pumps heaters filters and automation systems

• Guide customers through problem diagnosis and resolution ensuring clear communication and technical understanding

• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues

• Maintain detailed call logs and service records tracking issues to ensure timely resolutions

• Assist customers with product usage questions and provide expert advice on equipment maintenance installation and performance

• Collaborate with sales engineering product management and field support to enhance overall customer satisfaction

Key Qualifications:

• Experience in technical support preferably in pool systems or related fields (HVAC plumbing electrical systems)

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone

• Excellent verbal communication and customer service skills

• Ability to assess complex situations and determine the appropriate next steps

• Proficiency in reading and understanding technical manuals and schematics

• High level of attention to detail and organizational skill

• Bilingual in Spanish highly preferred

Shift/Hours:

• 8:00am - 5:00pm Monday Friday. Plus overtime when needed. (Must be flexible)

• This position is hybrid

Compensation:

The hourly pay range for this role is: $28.00 to $33.00/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements skills and experience.

Benefits:

As part of our comprehensive benefits packages Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical Dental and Vision Insurance

• 401(k)

• Up to 5% 401K match starting day one of employment

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Caregiver leave

• Prescription drug insurance

• Tuition reimbursement

Pentair is an Equal Opportunity Employer. With our expanding global presence cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.