Regional Support Representative

Love Where You Work!

At Mountain West Bank our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees not only on designated days but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live and we try to make our communities a little better both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry Ponderay Sandpoint Coeur dAlene Post Falls Hayden Wallace Boise Meridian Eagle Nampa Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp Inc. is a community banking organization with assets greater than $29 billion operating in banking offices across eight western states: Montana Idaho Utah Washington Wyoming Colorado Arizona Nevada and Texas. Since 2015 we have been recognized as one of Americas Best Banks Americas Best-In-State-Companies (top holding company) one of Americas Best Employers By State one of Americas Most Trusted Companies and one of the Worlds Best Banks according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK

Mountain West Bank is seeking a Regional Support Representative (RSR) for our Post Falls Hayden Coeur dAlene and Wallace area branches.

The RSR is responsible for performing the duties and tasks of a Teller and/or Personal Banker. Acts as a primary contact person with the public while performing customer service functions and financial transactions for customers. Learns to spot and develop sales opportunities by determining additional product and service needs of customers and referring them to the appropriate individual for follow-up and close of sale. Responsible for developing banking relationships with customers and assisting them with their banking needs such as opening accounts and recommending products and services.

The Regional Support Representative will travel to branches in a designated area and perform the duties determined by branch needs.

This position reports to the Area Manager. Career growth includes roles such as Customer Service Manager Branch Manager and many more!

This is a full-time hourly position. Candidates must be available Monday through Friday 8:00 am to 6:00 pm for a total of 37 hours a week. Rate of pay depends on experience.

DUTIES AND RESPONSIBILITIES:

• Know how to process each of the following transactions abiding by policy/procedures and authority limits given. These should be completed timely and efficiently: Checking and savings deposits; Personal & business accounts; Savings withdrawals; Cash trades; Cash checks; Issue cashiers checks; Process cash advances; Process payments; Close checking and savings accounts; Exchange foreign currency; Redeem savings bonds; Process safe deposit box payments
• Know each retail product and service including features benefits and fees
• Actively participate in the Tell-a-Friend program
• Actively participate with the branch High-Performance Growth (HPG) displays and Big Days
• Actively refers products and services to the appropriate department
• Places stop payments correctly and without assistance
• Processes funds transfers correctly and without assistance
• Completes the process for a customer to access their safe deposit box
• Know what information is required to complete a currency transaction report (CTR)
• Know how to inquire on POS & ATM transactions
• Know when & how to process an Online Fee to an account (charge & refund)
• Know how to log & process night deposit and mail transactions
• Know how to obtain and complete the proper form for the following customer requests and send to appropriate department for processing: Reported lost or stolen ATM or debit card; ATM or debit card dispute; Change of address; ACH dispute; Check re-order
• Cash drawer limits are maintained within the given limits
• Check cashing / cash back and endorsement procedures are adhered to
• Know how to obtain and complete the request form for a domestic and foreign wire transfer; know all wire fees & cutoff times. Know how to place wire transfers on the system; and or ensure the wire transmission is complete
• Balance the cash dispensers/recyclers (if applicable)
• Perform other transactions as needed in accordance with policy and procedures.
• Responsible for opening new accounts and complying with MWB policies and procedures when doing so.
• Displays a high level of professionalism with customers and employees
• Set up and maintenance of online banking accounts
• Issue new replace re-pin and hot card debit and ATM cards
• Answer basic customer inquiries regarding interest rates service charges and account histories while complying with disclosure requirements regulations and consumer privacy policies.
• Follows the HPG 2-2-2 check-back process within the prescribed time frames
• Cross-sells bank products and services.
• Refers customers to the proper department for issues that cannot be resolved in the branch.
• Must comply with applicable laws and regulations including but not limited to the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control.
• This position is responsible in assisting the Customer Service Manager for the preparation and submission of branch certifications monthly operational reports etc. Maintain proof of accounting records Teller balancing records including proof of overages and shortages measures taken to locate differences reports of differences not located in amounts reportable to Administration.

POSITION REQUIREMENT/QUALIFICATIONS:

• 2 years experience in a MWB branch as a CSR/Teller and Personal Banker.
• Must be flexible and adaptable when moving from branch to branch.
• High School diploma or equivalent
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Good computer skills

PREFERRED KNOWLEDGE SKILL ABILITY:

• Prior cash handling experience
• Previous leadership experience
• Previous customer service experience
• Familiarity with MWB computer systems
• Previous knowledge of MWB products and services

ADA Requirements

Physical Requirements

Must be able to bend sit and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations spell accurately and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple simultaneous and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

While performing the duties of this job the employee is often required to: sit; use hands in repetitive motions to finger grasp handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects small parts and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes but is not limited to medical dental vision and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option an Employee Assistance Program (EAP) a health rewards program a retirement savings plan including 401(k) and Profit-Sharing plans short and long-term disability benefits education and training benefits and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position status (Full time or Part time) and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid addition employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) sexual orientation gender identity mental or physical disability genetic information protected veteran status or any other category protected by applicable federal state or local laws.

Glacier Bancorp Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.