Regional Scheduling Specialist
Job Location:
Savannah, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About FlightSafety International
FlightSafety International is the worlds premier professional aviation training company and supplier of flight simulators visual systems and displays to commercial government and military organizations. The company provides training for pilots technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the worlds largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States Canada France and the United Kingdom.
The Regional Scheduling Specialist is focused on streamlined and broadscale scheduling support for all FlightSafety external customers ensuring a best-in-class customer service experience and scheduling efficacy. The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts. This role will work interactively across the full Customer Support organization (Internal Scheduling Strategic Scheduling and Client Services) and will work closely with Sales to optimize the customer and client experience.
Act as the dedicated scheduling resource for assigned regional customer accounts
Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales Operations Safety etc.) to deliver a one-stop interface experience four our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
Understands and adheres to regulatory requirements including country specific guidance and verifies training objectives and documentation
Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need
Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or clients schedule
Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center
Understand FlightSafetys suite of products and services to offer customers additional training when available to enhance the overall training experience and further generate sales and revenue
May perform other related activities as assigned or requested
Bachelors degree preferred or one (1) two (2) years related experience and/or training or equivalent combination of education and experience
One (1) two (2) years experience in related field such as customer service client experience account management scheduling hospitality healthcare administration logistics coordination.
Excellent customer service skills
Excellent verbal and written communication skills
Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
Uses critical thinking to identify and optimize matrixed scheduling solutions
Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
Demonstrated flexibility to interact with a variety of clients customers and employees across all FlightSafety Learning Center locations
Flexibility in working schedule and responsive support to client needs or changes
Proficient with Microsoft Office suite or related software in particular Excel Word PowerPoint and Outlook
The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or disability.
Any offer of employment is contingent upon successful completion of required compliance reviews including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasurys Office of Foreign Assets Control (OFAC).
This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicants ability to comply with these requirements including qualifying as a U.S. Person under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A U.S. Person includes U.S. citizens lawful permanent residents (holders of approved and unexpired green cards) and certain refugees or asylees with protected status under U.S. law.
This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.
Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @ email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.
Required Experience:
IC
About Company
FlightSafety International delivers professional world-class training to operators of business, regional and commercial aircraft.
