Regional Operations Facilities Manager

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay excellent benefits and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL

Goodwill Industries of Northwest North Carolina Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem NC. We employ more than 1100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores 28 career centers and dozens of attended donation centers across a 31-county territory Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill the work we do makes a difference in the lives of the individuals we serve and in turn in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional fast paced and fulfilling.

Our organizations values shape our culture and guide our interactions with program participants customers and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill Click on the links at the top of this page or go to: .

Job Summary

The Regional Operations Manager serves as the operational liaison between Mission Advancement Retail Stores Outlet Operations Recycling Dell Reconnect and Transportation to ensure the efficient movement of donated goods throughout the Goodwill value chain. This role is responsible for maximizing inventory flow increasing revenue opportunities supporting operational priorities and maintaining a safe clean and standards-compliant regional operations center.

Working collaboratively with department leaders the Regional Operations Manager identifies opportunities to improve productivity streamline processes reduce losses and enhance the customer and donor experience while supporting Goodwills mission of creating opportunities for individuals through the power of work.

Essential Responsibilities

Cross-Functional Operations

• Serve as the primary liaison between Retail Outlet Recycling Dell Reconnect and Transportation departments.
• Coordinate daily operational priorities to ensure efficient movement of donated goods throughout the facility.
• Assist department leaders in prioritizing projects resolving operational challenges and allocating resources effectively.
• Facilitate communication and collaboration among departments to achieve regional operational goals.
• Serve as the operational liaison to the Goodwill Career Connections Center located within the Regional Operations Center ensuring the facility provides a safe clean welcoming and professional environment for participants staff and community partners.
• Coordinate with Career Connections leadership to support facility needs special events workforce development initiatives and operational projects.

Inventory Flow & Revenue Optimization

• Analyze inventory movement and identify opportunities to maximize product availability and revenue generation.
• Develop and implement strategies to improve product flow from donation receipt through retail outlet recycling and salvage channels.
• Monitor key performance indicators and recommend process improvements that increase productivity and profitability.
• Collaborate with leadership to reduce bottlenecks and improve overall operational efficiency.

Facility Management & Compliance

• Ensure the regional operations facility is safe clean organized and compliant with all Goodwill Standard Operating Procedures (SOPs).
• Conduct routine inspections of operational areas identifying and correcting safety or compliance concerns.
• Ensure all departments maintain high standards of housekeeping organization and presentation.
• Coordinate facility improvement projects and support preventive maintenance initiatives.

Exterior & Grounds Management

• Ensure parking lots donation areas sidewalks landscaping and exterior grounds are maintained to Goodwill standards.
• Monitor vendor performance related to landscaping snow removal waste management and exterior maintenance.
• Maintain a clean welcoming and safe environment for donors shoppers employees and community partners.

Loss Prevention & Asset Protection

• Partner closely with the Loss Prevention team to identify and reduce internal and external shrink.
• Promote accountability and operational controls that protect donated goods and organizational assets.
• Assist with investigations audits and implementation of corrective actions.
• Support employee education and awareness regarding theft prevention and operational integrity.

Continuous Improvement

• Evaluate operational workflows and recommend innovative solutions that improve efficiency reduce costs and enhance service.
• Lead cross-functional improvement initiatives utilizing data-driven decision making.
• Support implementation of new technology equipment and operational processes.
• Foster a culture of continuous improvement accountability and teamwork.

Leadership & Collaboration

• Build strong relationships with department managers and regional leadership.
• Provide coaching guidance and operational support to ensure consistent execution of organizational priorities.
• Promote Goodwills mission values and commitment to sustainability and community impact.

Education

Bachelors degree in Business Operations Management Logistics Supply Chain or related field preferred.

Qualifications

• Five or more years of progressive operations or distribution management experience.
• Experience leading cross-functional teams in retail logistics warehouse recycling or manufacturing environments preferred.
• Strong analytical organizational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficiency with inventory management systems Microsoft Office and operational reporting tools.

Key Competencies

• Operational Leadership
• Cross-Functional Collaboration
• Process Improvement
• Inventory & Supply Chain Management
• Safety & Compliance
• Asset Protection
• Data Analysis & Performance Management
• Project Management
• Customer & Donor Focus
• Strategic Thinking

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits professional development and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

Required Experience:

Manager