Regional Manager
Norcross, GA - USA
Job Summary
- Health insurance
- Paid time off
Overview
Job Skills / Requirements
- Leadership and Client Liaison
- Directly report to and implement initiatives from the National Director of Operations while acting as primary liaison with client site-level management.
- Represent ServiceMaster by Crane IFS in daily weekly and ad hoc client meetings and audits.
- Respond to audit reports and coordinate actions to maintain compliance and performance resulting in adherence to Key Performance Indicators (KPIs).
- Lead and mentor Site Managers of multiple locations to deliver high-quality cleaning services while inspecting work areas regularly to ensure cleanliness standards are met.
- Operational Oversight and Performance Monitoring
- Monitor and report on contract performance including financial metrics and service quality.
- Collaborate with internal teams to optimize operations and drive continuous improvement.
- Conduct ongoing audits of service performance versus scope and project directives.
- Complete and submit all reporting requirements on a daily weekly and monthly basis.
- Work within set budgets for labor and materials while monitoring labor hours and overtime.
- Safety and Compliance
- Collaborate with HR and administrative support to ensure proper onboarding/offboarding completion of required training payroll accuracy and issue resolution.
- Ensure full compliance with workplace safety regulations.
- Be reasonably available outside of regular business hours to respond to urgent operational or safety issues either remotely or in-person depending on severity.
- Ability to work independently with minimal or no supervision.
- Ability to communicate effectively with clients and coworkers.
- Ability to work cooperatively with others.
- Ability to accept direction and constructive criticism.
- Ability to complete tasks in a timely manner.
- Ability to effectively multitask and manage multiple projects.
- Ability to maintain consistent attendance and punctuality.
- Bachelors degree in business management Operations or a related field preferred.
- Minimum of 5 years of experience managing janitorial contracts.
- Bilingual in English and Spanish required.
- Strong leadership team development and performance management skills.
- Excellent communication and interpersonal abilities to maintain positive client relationships.
- Proven track record of successfully managing and growing client accounts.
- Proficiency in Microsoft Office Suite and other relevant software.
- Significant standing walking pushing kneeling bending twisting reaching squatting and crawling.
- Must be able to work in varying warehouse environments and temperatures including exposure to noise heat cold and indoor/outdoor conditions.
- Reliable transportation valid drivers license and good driving record required.
- Must be able to lift and/or carry up to 25 pounds frequently.
Additional Information / Benefits
Built on a foundation of great brands and employees with a passion for service our vision is to be the leading provider of essential services through empowered people world-class customer service and convenient access. By joining ServiceMaster youll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
Manager
About Company
ServiceMaster Clean is a commercial cleaning company with 65+ years of experience. We set the industry standard for cleaning services.