Regional Lead WMS Systems Specialist

POSITION SUMMARY

• The Senior System Lead Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account.
• This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client from pre-sale solution design through steady-state operations and continuous improvement.
• The Senior System Lead consolidates and translates business demand from the GCM account team into structured A&I work packages provides functional oversight to regional A&I engineers manages change requests and escalations and ensures all deliverables adhere to global A&I standards.
• The role operates at the intersection of commercial account management and technical delivery requiring the ability to communicate effectively with both client-facing stakeholders and regional engineering teams across multiple time zones.
• This is a deep single-account technical ownership role requiring strong governance discipline structured demand management and the capacity to represent DSV at a senior level with global enterprise clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Governance Standards & Quality Assurance

• Own the creation documentation and maintenance of application and integration standards relevant to the assigned GCM client.
• Ensure that A&I deliverables follow global standards templates and processes; escalate and manage deviations where required.
• Validate alignment with global change processes standardization initiatives and cross-regional frameworks.
• Promote compliance with established global standards and act as the guardian of technical consistency across regions.

SPOC for GCM A&I

• Serve as the single point of contact for all A&I-related topics for the GCM account team globally.
• Consolidate A&I demand from all regions supporting the GCM client and ensure clarity prioritization and structured response.
• Facilitate communication between GCM Technical Leads Regional A&I teams and cross-functional partners.

Oversight of A&I Engineering Execution

• Provide functional oversight to the A&I engineers assigned to the GCM client ensuring proper task allocation technical direction and workload management.
• Review and approve designs integration specifications technical decisions and testing strategies across regions.
• Ensure engineering teams operate with a unified methodology and shared understanding of the clients architecture system landscape and business needs.
• Identify resource gaps and support planning for dedicated A&I capacities per client where needed.

Cross-Regional Coordination

• Drive alignment on demand resources and priorities between all regions involved in A&I delivery for the client.
• Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model.
• Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies risks and timelines.

Demand & Portfolio Management

• Consolidate and translate business demand from GCM into actionable A&I work packages.
• Provide visibility to leadership on volume complexity capacity needs and prioritization.
• Ensure timely sign-off of scoping estimations and resource plans.

Risk Issue & Escalation Handling

• Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality.
• Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues.
• Ensure transparency when workload exceeds safe capacity thresholds advocating for reprioritization or additional support where needed.

Continuous Improvement & Alignment to Global Strategy

• Proactively contribute to global A&I methodologies templates and best practices based on lessons learned from the client.
• Feed recurring patterns change needs or new feature requests into global governance bodies such as the GAB (Global Advisory Board).
• Promote simplification reusability and standardization across sites and regions.