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Regional Host Account Manager
Job Location:
Job Location:
Atlanta, GA - USA
Yearly Salary:
$ 80000 - 110000
Yearly Salary:
Posted:
21 August 2026 (15 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Role We Need
PadSplit is hiring a Regional Host Account Manager to lead a team of Host Account Managers responsible for helping hosts succeed across an assigned region. This is a player-coach leadership role where youll develop high-performing people improve regional business outcomes and ensure hosts receive a consistent high-quality experience while advancing PadSplits mission to solve the affordable housing crisis.
The Person We Are Looking For
Were looking for a leader who has done the work themselves and knows how to coach others through it. Youre someone who enjoys developing people making data-driven decisions and balancing operational execution with strategic thinking. You set a high bar for performance give direct and thoughtful feedback and genuinely care about helping both your team and your hosts succeed.
Heres What Youll Be Doing Day-to-Day
- Lead Your Team Coach develop and manage a team of Host Account Managers while creating a culture of accountability growth and high performance.
- Drive Performance Monitor regional KPIs including occupancy retention CSAT/NPS ticket responsiveness and portfolio health using data to improve results.
- Coach Consistently Conduct regular one-on-ones performance reviews and coaching conversations that help your team continuously improve.
- Resolve Escalations Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations.
- Improve Portfolio Health Monitor trends across your regional portfolio proactively identifying risks and implementing solutions before issues escalate.
- Partner Cross-Functionally Work closely with Product Operations Trust & Safety Member Support and Data teams to improve the overall host experience.
- Build the Team Support hiring onboarding and ramping new Host Account Managers while helping establish consistent operating standards.
- Lead by Example Stay close to the work by understanding policies workflows and platform capabilities so you can effectively support your team and model excellence.
Heres What Youll Need to Be Successful
- Leadership Experience 5 years in Customer Success Account Management Client Success or Host Relationship Management including at least 2 years leading people.
- Coaching Ability Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback.
- Operational Mindset Comfortable managing competing priorities while balancing people leadership with operational execution.
- Data Fluency Able to interpret performance metrics identify trends and translate insights into clear actions for your team.
- Customer Expertise Strong background managing high-touch customer or client relationships in fast-paced service-oriented environments.
- Marketplace Knowledge Experience in property management hospitality real estate or marketplace businesses is strongly preferred.
- Communication Skills Exceptional written and verbal communication with the ability to influence direct reports cross-functional partners and senior leadership.
- Mission Alignment Passion for PadSplits mission and a willingness to stay close to the work while continuously improving the host experience.
The Interview Process:
- Your application will be reviewed for possible next steps by a real human being from the PeopleOps team.
- If you meet eligibility requirements the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted the next step would be a video interview with our Head of Host Experience for one (1) hour.
- If warranted the next step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
- The panel interview will require a candidate to work on an assessment where you will showcase your management skills to the panel for discussion.
- If warranted we move to offer!
Compensation Benefits and Perks:
- Fully remote position - we swear!
- Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
- National medical dental and vision healthcare plans
- Company provided life insurance policy
- Optional accidental insurances FSA and DCFSA benefits
- Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
- 401(k) plan
- Twelve (12) weeks of paid time off for both birth and non-birth parents
- The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis
$80000 - $110000 a year
Compensation is based on the roles scope national market benchmarks the persons expertise and experience and the impact of their contributions to our business addition to salary there is a variable compensation component based on performance.
Please note:Although the job posting says its in Atlanta Georgia this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.
Notice to Applicants:
PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.
PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
PadSplit offers clean, modern furnished rooms for rent to community members at an affordable weekly fee, including utilities, WiFi, laundry access, 24/7 telemedicine service and more. See available homes today.
