Regional Fixed Operations Performance Manager

Location: Cerritos CA Type: Full-Time Travel: 70-80% Field Travel

Norm Reeves Dealerships is one of the largest privately owned dealership groups in the country with 17 dealerships across California Texas and Florida representing Honda Toyota Volkswagen Ford Lincoln Genesis Hyundai and Subaru. Were looking for an experienced hands-on Regional Fixed Ops Performance Managerleader who has moved the numbers at a high level and wants to do it across an entire platform.

For immediate consideration please email and provide a copy of your updated resume.

About the Role

This is not a desk job. Youll spend 70-80% of your time in our stores working directly with Service Parts and Body Shop Managers coaching observing and driving performance across service parts and collision operations. You are the connection between our enterprise Playbook and what actually happens on the drive.

Performance data decides where you go. Youll maintain a monthly rotation across all stores support new fixed ops hires through structured Week 2 / 30 / 60 / 90-day milestone visits and step in when a KPI is trending the wrong way to partner with store leadership on root cause not just symptoms. Every visit ends with a documented action plan and clear accountability for what happens next.

Youll report directly to the Regional Vice President and what you see in the field will directly shape how we operate across the enterprise.

What Youll Do

• Coach Service Parts and Body Shop Managers on process execution customer experience and leadership building teams that sustain excellence without you in the building
• Monitor store-level KPIs to prioritize field activity and identify where intervention is needed
• Lead structured root cause analysis when performance gaps emerge and build action plans tied to measurable outcomes
• Support new fixed operations hires through their first 90 days reducing time-to-productivity and early turnover
• Drive adoption of new systems tools and technology across stores
• Complete and distribute a store visit report after every visit what you observed what was done and whats committed
• Capture best practices from across the platform and share them enterprise-wide

What You Bring

• 10 years of progressive automotive fixed operations experience ideally multi-store or enterprise
• NADA Academy graduate
• A proven measurable track record CSI retention and operational metrics you can point to and explain
• Experience coaching leaders and fixed ops teams across diverse markets
• Strong DMS and fixed operations technology proficiency
• The ability to hold experienced managers accountable with candor and respect youre comfortable with pushback and dont need positional authority to drive results
• High mobility: 70-80% travel in and out of market primarily regional with cross-region travel for special projects

Compensation & Perks

• Up to $250000k Bonus Incentive DOE
• $60 Monthly Phone Stipend

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital Accident Critical Illness)

• Discounts on Vehicles Services and Parts

Why Norm Reeves

Were a company built on The Norm Reeves Way consistency integrity and pride in the work we do together. This role exists because we believe great operations come from great coaching and were investing in the people who make our stores better. If youve built high-performing fixed operations and want a bigger canvas we want to talk.

Required Experience:

Manager