Regional Director of Operations

Who we are:

Golden Steps ABA is on a mission to change livesone step at a time. Were not just building a team; were creating a community where inclusion impact and growth are the norm for our teammates and our patients. If youre ready to take the next step forward and want to be part of a crew that celebrates heart hustle and high standards come thrive with us.

• Unmatched Culture
  Connection is at the heart of who we are. Whether were sharing laughs at team outings enjoying monthly lunches or celebrating milestones together we make time to connect have fun and grow as one team.

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team fostering a collaborative inclusive space where everyones voice matters.

• Growth & Advancement
  We dont just hire we invest. With a hire-to-retire mindset we offer clear career paths professional development and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. Thats why we provide tuition discounts CME libraries RBT training university discounts ongoing mentorship and paid training. Were helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support You
  Enjoy competitive PTO paid sick leave health/dental/vision coverage and a 401K with match because great work deserves great benefits.

Regional Director of Operations:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a Regional Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Steps expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. Youll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients.

Travel required

• Provide direct leadership strategic guidance and support to State Directors across an assigned region.
• Conduct regular performance and development meetings with direct reports.
• Ensure consistent implementation of company policies SOPs and operational initiatives.
• Serve as the primary escalation point for operational challenges.
• Foster collaboration and share best practices across multiple state operations.

• Drive regional performance through improved operational efficiency staffing readiness intake conversion and service capacity.
• Identify operational challenges and develop action plans to support growth.
• Monitor key performance metrics and proactively address risks impacting operations.
• Support expansion initiatives including new clinic launches and resource planning.

• Translate executive initiatives into actionable regional plans.
• Lead implementation of new workflows technology enhancements and operational processes.
• Measure adoption and effectiveness of new initiatives while continuously improving execution.
• Partner with Clinical Operations and cross-functional teams to ensure seamless implementation.

• Analyze operational data to identify trends opportunities and areas for improvement.
• Develop dashboards and standardized reporting to provide actionable business insights.
• Improve reporting processes through automation and workflow optimization.
• Collaborate with Business Intelligence IT and analytics teams to enhance operational visibility.

Maintain close cross-functional alignment with core corporate departments including: Talent Acquisition Intake Staffing Clinical Operations Revenue Cycle Management (RCM) Credentialing Finance and Business Intelligence.

Ensure operational alignment across all departments to improve speed-to-market corporate communication and overall execution velocity.

• Coach and mentor State Directors to strengthen leadership accountability and decision-making.
• Promote a culture of collaboration ownership and continuous improvement.
• Support succession planning and leadership development across the region.

What you will bring:

• A high EQ - you are a connector of people and a natural leader
• A track record of leading and managing a successful team for at least 2 years.
• A history of innovation and performance improvement
• An exceptional understanding of leadership and management that has been shaped by practical experience.
• Experience autonomously building something successful from start to finish.
• Proven ability to maximize productivity through thoughtful organization.
• Ability to collaboratively communicate and lead team members from all departments and levels.

Education:

• Bachelors degree or higher strongly preferred.

Why Youll Love Working with us:

• Unmatched Culture
  Connection is at the heart of who we are. Whether were sharing laughs at team outings enjoying monthly lunches or celebrating milestones together we make time to connect have fun and grow as one team.

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team fostering a collaborative inclusive space where everyones voice matters.

• Growth & Advancement
  We dont just hire we invest. With a hire-to-retire mindset we offer clear career paths professional development and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. Thats why we provide tuition discounts CME libraries RBT training university discounts ongoing mentorship and paid training. Were helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support You
  Enjoy competitive PTO paid sick leave health/dental/vision coverage and a 401K with match because great work deserves great benefits.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race color religion creed age marital status sexual orientation gender identity or expression citizenship status national origin ethnicity military/veteran status or disability which can be reasonably accommodated without undue hardship or any other classification protected by law. This applies to all terms and conditions of employment including recruitment hiring compensation training promotions terminations layoffs transfers and leaves of absence.