Regional Director – Apartment Services

At Residential Transitions Inc. (RTI) our mission is to help people improve their quality of life by empowering them with knowledge resources and skills while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness substance use challenges and other disabilities. Our services support people living independently in the community in their own homes as well as in our residential settings. Through compassionate care and a person-centered approach we strive to make a lasting difference in the lives of those we serve.

The Regional Director of Apartment Services provides strategic leadership and operational oversight for RTIs Apartment Services programs. This role is responsible for ensuring high-quality person-centered services that comply with Minnesota Department of Human Services (DHS) regulations and RTI policies.

The Regional Director oversees program operations staff leadership compliance financial performance and risk management while fostering a culture of accountability collaboration and continuous improvement. This position partners closely with internal departments external stakeholders and community partners to ensure exceptional outcomes for the individuals we serve.

• Provide leadership and oversight for all Apartment Services programs.
• Ensure services are individualized person-centered and aligned with participant goals and support needs.
• Monitor service quality and ensure compliance with RTI standards and DHS licensing requirements.
• Support Program Managers in promoting participant independence community inclusion and informed choice.
• Collaborate with case managers guardians county representatives healthcare providers and interdisciplinary teams to coordinate services.
• Respond to complex participant situations and provide leadership during crisis situations when needed.
• Ensure timely accurate and professional documentation across all programs.

• Supervise mentor and develop Program Managers and other leadership staff.
• Establish clear performance expectations and promote accountability.
• Conduct regular supervision meetings coaching sessions and annual performance evaluations.
• Partner with Human Resources and Talent Acquisition on workforce planning recruitment onboarding and retention initiatives.
• Foster employee engagement professional development and a positive workplace culture.
• Address employee performance concerns through coaching corrective action and ongoing support.

• Serve as the Designated Coordinator in accordance with Minnesota Statute 245D requirements.
• Ensure compliance with all applicable federal state county and organizational regulations including HIPAA OSHA and Minnesota DHS licensing standards.
• Oversee documentation audits licensing readiness and quality improvement initiatives.
• Monitor staff training requirements and ensure all certifications remain current.
• Implement corrective action plans and monitor ongoing compliance efforts.

• Monitor program budgets labor utilization scheduling payroll and operational expenses.
• Partner with Finance to ensure accurate billing authorizations and fiscal accountability.
• Identify opportunities to improve operational efficiency while maintaining quality services.
• Assist with budget planning forecasting and strategic resource allocation.

• Identify operational compliance and participant safety risks and implement proactive solutions.
• Ensure timely reporting of incidents emergencies allegations and participant concerns.
• Partner with Compliance and Human Resources during investigations and corrective action processes.
• Promote safe environments for both participants and employees.

• Build and maintain collaborative relationships with landlords guardians county agencies healthcare providers and community partners.
• Represent RTI professionally during meetings licensing visits and stakeholder collaborations.
• Respond promptly to questions concerns and service-related issues while promoting positive relationships.

Candidates must meet one of the following qualifications under Minnesota Statute 245D:

• Bachelors degree in a human services-related field and one year of full-time experience providing direct care services to individuals with disabilities or adults age 65 or older; or
• Associate degree in a human services-related field and two years of qualifying experience; or
• Diploma in a human services-related field and three years of qualifying experience; or
• At least 50 hours of education and training related to human services and disabilities along with four years of qualifying supervised experience.

Additionally candidates must:

• Demonstrate progressive leadership and supervisory experience within human services.
• Possess strong knowledge of Minnesota DHS licensing standards including 245D regulations.
• Have experience managing multiple programs staff budgets and compliance requirements.
• Demonstrate excellent communication organizational and leadership skills.
• Successfully pass a Minnesota Department of Human Services background study.
• Possess a current valid drivers license a satisfactory driving record reliable transportation and maintain valid automobile insurance.

• Masters degree in Human Services Social Work Healthcare Administration Business Administration or a related field.
• Three or more years of leadership or administrative experience overseeing multiple human service programs.
• Experience managing 245D licensed programs.
• Experience with program budgeting quality assurance regulatory compliance and organizational leadership.

• Generous PTO: Accrue paid time off based on tenure.
• On-Demand Pay: Access your earned wages before payday.
• Paid Holidays: Seven company-paid holidays plus one floating holiday.
• 401(k): Company matching contribution.
• Medical Dental & Vision Insurance
• Professional Development: Leadership training CEUs and continuing education opportunities.
• Career Growth: Advancement opportunities within a growing organization.