Referral Coordinator

Position Title: Referral Coordinator Stamford/Norwalk
Department: Americares Free Clinics
Location: On-site Stamford and Norwalk Clinics
Reports to: Senior Patient Care Coordinator Stamford with dotted line supervision to Senior Patient Care Coordinator Norwalk
Travel Required: None
Assignment Type: Full-time Exempt
Hiring Range: $51779 to $56900
Application Requirements: Resume and completed application questions

AboutAmericares:
Global HealthStarts with YOU!
Americares is aglobal health and disaster relief organization thathelps people and communities around the world access health in times ofdisaster and every day. Each year Americares reaches85countries onaverage including the United Stateswith life-changing health programsmedicine medicalsuppliesand emergency aid. Americares is one ofthe worlds leading nonprofit providers of donated medicine and medicalsupplies. For more information .

The mission of the Americares Free Clinics isto provide quality health care to low-income uninsured patients in a settingwhere all individuals are treated with dignity and respect. Americares openedits first clinic in 1994 to expand access to care for the working poor. Overthe years our program has grown to become the largest free clinic network inthe state with four locations serving 2000 patients annually. Today ourclinics in Bridgeport Danbury Norwalk and Stamford are the primary source offree medical care for the uninsured in Fairfield County.

AmericaresValues:
We createglobal community treating people as they want to be treated.
We respondeffectively and responsibly putting plans into practice.
We embed ethicsand equity in our work and workplace.
We are bettertogether; partnership is at our core.
We ask andlisten to create sustainable solutions for a healthier tomorrow.
We commit toquality growing and improving to ensure individuals and communities thrive.

About theposition:
The ReferralCoordinator manages referrals initiated by the Americares Free Clinics inNorwalk and Stamford including referral processing post-visit reporting andresolution of related invoices. This role tracks referrals closely confirmsthat patients complete visits and provides follow-up documentation to theclinic team.

This position will bebased at both the Stamford and Norwalk clinics following an alternatingschedule of two or three days at each site. Additional days at either locationmay be required for coverage.

Duties and Responsibilities:

• Establish relationships with referral sources.
• Schedule patient appointments for diagnostic testing and provide information to patients to ensure compliance with appointments
• Provideneeded patient recordsto referral sources and advise patients of follow-up visit details.
• Develop knowledge of community resources needed by patients to resolve issues related to social determinants of health (SDOH).
• Establish collaborative and productive working relationships with a wide range of community organizations andsocial service agencies.
• Provide coverage for Patient Care Coordinators which includes answering phone answering general questions admitting patients and processing schedule changes.
• Complete patient acceptance and recertification procedures.
• Assist patients in completing financial applications including assisting with gathering required documents and application submissions.
• Accurately interpret conversations between health care provider and non-English-speaking patients following recommended guidelines.
• Actively model and contribute to Americares values work culture and mission.
• Engage in and contribute to team spaces with openness global competencies and a growth mindset.
• Other duties and responsibilities as assigned

Key expectations for this role include:

In the first 90 days the ReferralCoordinator will:

• Learn and live the Americares values.
• Complete all required new hire onboarding trainings
• Develop understanding of the free clinic model
• Complete Learning Modules for Athena (EHR)
• Develop understanding of Quest EPIC & Cerner and other partner EHR systems
• Begin to understand clinic policies and procedures
• Properly answer phones and manage calls
• Schedule AFC appointment and enter demographic information accurately
• Schedule diagnostic appointments and specialty appointments where applicable
• Maintain referral log
• Understand referral processes and appropriately submit referrals
• Demonstrate medical interpreting skills
• Retrieve visit reports and results from diagnostic testing

In the first 6 months the ReferralCoordinator will:

• Become skilled in EHR (Athena EPIC Cerner and Quest)
• Establish a connection with and increase existing referral sources
• Demonstrate consistent collection of social needs and successful referrals
• Master patient scheduling and referrals
• Master Referral Log
• Participate in case management
• Provide coverage for Patient Care Coordinators (PCC) as needed

In the first year the Referral Coordinatorwill:

• Demonstrate ability to serve as a medical interpreter as needed

• Perform projects as assigned by clinic director while maintaining Referral Coordinator responsibilities
• Be proficient in both Referral Coordinator and Patient Care Coordinator duties

Degrees and/or experience required for therole:

• Minimum of one (1) year of front desk registration or referral experience.

Competencies required for the role include:

• Fluency in English and Spanish
• Demonstrated ability to multitask and manage competing priorities to complete work in a timely and accurate way
• Familiarity with medical terminology
• Demonstrated organizational skills and ability to follow through
• Demonstrated ability to work respectfully with a team both following instructions and making suggestions for improvement
• Excellent verbal and written communication skills

USwork authorization is required for this role.

These competencies are preferred but notrequired for the role:

• Experience in a medical office setting
• Demonstrated ability to learn new technologies such as Microsoft Office suite electronic health records (EHR) etc.

Weknow not all applicants will demonstrate all the competencies were lookingfor and that women and underrepresented groups tend to not apply unless theymeet all the requirements. We encourage you to apply even if you do not checkall the boxes above and we look forward to reviewing your applicationholistically.

Additionallyour core competencies as an organization are:

• Ownership and results
• Communication
• Problem solving
• Equity and inclusion
• Teamwork and conflict resolution
• Leadership
• Prioritization

Recruitment process for the role:

• Application
• Virtual Interview with People and Talent via Microsoft Teams (1 hour)
• Language Assessment
• Virtual Interview with Hiring Managers (1 hour)
• Onsite Interview with Clinic Directors (1.5 hours)
• Offer
• Background check and onboarding

Required Experience:

IC