Recovery Collector

At OneMain Recovery Collectors work with existing customers to help them fulfill their financial commitments. They work directly with customers to set up repayments or settle account balances offering suitable products or services to meet their needs. Additionally they engage with customers who are nearing the end of their lease to facilitate either the purchase or return of the vehicle. Using skip tracing cools Recovery Collectors connect with customers to address outstanding account balances and ensure timely resolution.

In the Role:

• Help customers with financial servicing needs through inbound and outbound contact utilizing negotiation skills to resolve account matters

• Work with customers in a consultative manner following all applicable laws policies and procedures

• Prepare and mail Notice of Deficiency letters affidavits for third-party collectors and legal teams and garnishment paperwork for applicable parties including court clerks constables and account employers.

• Investigate research and track consumer information using online skip-tracing tools

• Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets

• Determine account eligibility to transfer to appropriate third-party collection agencies
  

Requirements

• High School Diploma or GED

• At least 1 year of experience in customer service collections or related field with a focus on utilizing negotiation and influencing skills
  

Preferred

• Experience in collections call center environment preferable within the automotive or financial services industry

• Active listening and communication

• Skilled at achieving and exceeding goals

• Ability to thrive in a fast-paced team environment
  

Location: On Site- West Valley City UT

Work Schedule:

The average work week is Monday through Friday from 9a-6p. The schedule includes one rotating Saturday every 6 to 8 weeks.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical prescription dental vision hearing accident hospital indemnity and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days vacation per year plus 2 personal days prorated based on start date)

• Paid sick leave as determined by state or local ordinance prorated based on start date

• Paid holidays (7 days per year based on start date)

• Paid volunteer time (3 days per year prorated based on start date)

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.