ReconciliationsOperations Control Supervisor (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is hiring! Were seeking a Operations Reconciliation Supervisor is responsible for managing reconciliations within the BPO/Operations control environment ensuring delivery of accurate timely and contract-compliant services to clients. This role oversees reconciliation processes across high-volume transactional activities manages exceptions and account breaks and ensures operational performance meets agreed service levels quality standards and control requirements.

The role requires strong people leadership process discipline and client service orientation. The Operations Reconciliation Suupervisor will drive operational excellence manage risk support continuous improvement and lead a team responsible for end-to-end reconciliations and exception resolution activities.

Responsibilities:

• Manage day-to-day reconciliation operations for client accounts products or business processes within a shared services or outsourcing environment.

• Ensure all reconciliations are completed accurately and within agreed turnaround times service levels and contractual requirements.

• Oversee daily control reporting exception queues unresolved breaks and aging items.

• Lead coach and develop a team of reconciliation analysts associates or specialists.

• Conduct hiring onboarding training work allocation performance reviews and career development planning.

• Monitor staffing capacity and scheduling to ensure adequate support for volumes and deadlines.

• Review reconciliation outputs investigate variances and ensure timely resolution of discrepancies.

• Lead root cause analysis for recurring reconciliation issues and implement corrective actions.

• Ensure adherence to standard operating procedures internal controls client-specific requirements and compliance guidelines.

• Monitor operational KPIs such as productivity quality turnaround time SLA attainment accuracy and exception aging.

• Drive process improvements to enhance efficiency reduce manual effort improve quality and mitigate operational risk.

• Partner with clients internal stakeholders transition teams quality training compliance and technology teams to resolve issues and improve service delivery.

• Support governance forums client reviews and operational reporting with insights on reconciliation performance and trends.

• Manage escalations related to reconciliation breaks control failures delivery delays and service issues.

• Ensure all processes are audit-ready and documentation is maintained including SOPs control logs issue trackers and process maps.

• Support transitions migrations process stabilization and knowledge transfer activities for new or expanding client work.

• Identify automation opportunities and support implementation of workflow reporting or reconciliation tools.

• Build a strong control environment while balancing productivity client expectations and delivery commitments.

• Drive a performance culture focused on accuracy accountability continuous improvement and client service.

• Provide guidance on complex exceptions process changes and operational decision-making.

• Act as an escalation point for team issues service concerns and client-related operational challenges.

Qualifications:

• Bachelors degree in business Finance Accounting Operations or a related field or equivalent work experience.

• 3 years of experience in operations reconciliations transaction processing or shared services.

• 2 years of team management experience in a BPO outsourcing captive/shared services or high-volume operational environment.

• Strong understanding of reconciliation processes exception handling account balancing and operational controls.

• Experience managing teams against SLAs KPIs quality targets and client commitments.

• Strong analytical problem-solving and decision-making skills.

• Proficiency in Excel and experience with reconciliation systems (Intelimatch) workflow tools or reporting platforms.

• Knowledge of Broadridge systems BPS IMPACT Proactive Postedge preferred

• Excellent communication and stakeholder management skills.

• Ability to work in a fast-paced deadline-driven client-facing environment.

Preferred Qualifications:

• Experience supporting global clients or multi-geography operations.

• Exposure to finance and accounting outsourcing banking operations payment operations or shared services delivery.

• Knowledge of audit compliance and risk frameworks in outsourced operations.

• Experience in process transitions migrations and transformation initiatives.

Compensation Range: The salary range for this position is between $80k - $90k USD. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills location and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

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