Receptionist

Summary

We are looking for a full-time Receptionist that will work at our new ParkwayKia location. Receptionist greets customers routes incoming calls and provides basic information to callers in a courteous and professional manner.

Essential Duties:

• Operates a multi-line phone system.
• Answers all incoming calls in a prompt polite professional manner transferring them to the appropriate person or department quickly or operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
• Notifies IT department of any problems with the phone system.
• Updates and distributes dealership phone directory as needed.
• Performs clerical duties as assigned.
• Takes detailed messages when call cannot be completed including callers name telephone number time of call and information requested and delivers to appropriate party in a timely manner.

Requirements:

• High School Diploma or GED
• Customer Service Experience (1 year)
• Valid drivers license required
• Open Availability