Receptionist & Operations Assistant

At Bomb Party we believe in sparkle surprises and sisterhood. Founded by two sisters with a big dream and a live stream weve grown into a multi-million-dollar social selling sensation and were just getting started. Our one-of-a-kind reveal experience trend-setting jewelry and vibrant rep community have made us one of the fastest-growing brands in the industry.

We are actively seeking reliable hardworking and motivated individuals to join our team.

Position Summary

The Receptionist and Operations Assistant provides administrative and operational support to the Customer Service team while serving as the primary front-desk contact for visitors vendors and callers. This role processes replacement requests and shipping-related issuesmaintains accurate records monitors assigned work queues and performs routine clerical and receptionist duties. The ideal candidate is professional organized detail-oriented and committed to providing responsive support to customers representatives and internal team members.

What We Offer

• Paid time off
• 401(k) with match
• Employee assistance program
• Insurance (medical dental vision and life)
• Health savings account
• Employee discount
• Occasional product samples

What You do:

• Process customer and representative replacement requests and shipping errors accurately andin accordance with company policies and procedures.

• Maintain complete and accurate documentation of replacements shipping errors customer interactions and related operational activity.

• Monitor assigned queues and follow up on open requests to support timely processing and resolution.

• Greet sign in and direct visitors and guests; notify the appropriate employee promptly and provide a welcoming professional first impression.

• Answer screen and route incoming telephone calls and general inquiries to the appropriate department or team member.

• Receive sort and distribute incoming mail packages and deliveries; coordinate vendor arrivals and destinations with staff.

• Provide routine clerical support including data entry scanning filing document preparation copying and scheduling assistance.

• Maintain an orderly reception area visitor records shared office information and basic office or front-desk supplies.

• Meet productivity accuracy service and turnaround-time expectations and assist with other Customer Support or office-operational tasks as assigned.

What You Bring

• Provide courteous professional service to visitors callers customers representatives and internal team members.

• Processes replacement and shipping-related requests accurately in internal systems.

• Demonstrates strong attention to detail in data entry recordkeeping and documentation.

• Organizes and prioritizes front-desk responsibilities and assigned operational work effectively.

• Communicates clearly and professionally with Customer Support Shipping vendors and other departments.

• Uses sound judgment when routing inquiries escalating concerns and protecting confidential information.

• Identifies routine discrepancies gathers relevant information and supports timely resolution.

• Maintains reliable attendance punctuality and consistent front-desk coverage.

• Works independently while remaining responsive to team priorities and changing business needs.

• Demonstrates basic proficiency with Microsoft Office email telephone systems and shared office equipment.

• Maintains a service-focused solutions-oriented approach in a fast-paced environment.

Schedule

• Full-time on-site position Monday through Friday 8:00 AM -5:00 PM
• Occasional overtime is required.

Bomb Party is an equal opportunity employer. We do not discriminate based on race gender age religion sexual orientation disability or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to

Required Experience:

Junior IC