Receptionist Customer Service Representative

• Greet customers and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Monitor incoming general emails and route requests to the appropriate team member
• Assist customers with order pickups and basic order questions
• Gather information from customers for new quote and order requests
• Enter and update customer and job information in our system
• Process customer payments when needed
• Keep the front desk lobby and customer areas organized and presentable
• Assist with filing scanning data entry and other administrative tasks
• Help coordinate incoming and outgoing packages and deliveries
• Communicate clearly with customers regarding order status pickups and next steps
• Support the sales customer service design and production teams as needed
• Follow established company processes and procedures
• Help identify problems and communicate them to the appropriate team member
• Maintain a professional and helpful attitude even during busy periods

• Strong customer service and communication skills
• Friendly professional and comfortable speaking with customers in person and over the phone
• Organized and detail-oriented
• Able to manage multiple tasks and priorities
• Dependable and punctual
• Comfortable using computers email and basic office software
• Willing and able to learn new software and processes
• Able to work independently while also being a team player
• Previous receptionist administrative retail or customer service experience preferred
• Printing signage promotional product or related industry experience is a plus but not required

• Does the Right Thing Acts with integrity and takes care of our customers and team
• Is Fun Brings a positive attitude to work and contributes to a great team environment
• Commits to the Process and Stays Flexible with the Approach Follows established procedures while adapting when situations change
• Figures It Out Takes initiative asks questions and looks for solutions
• Raises the Standard Takes pride in their work and looks for ways to make the customer experience better

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.