Receptionist Clerk 7 West PCU

Full timeDay/Evening (United States of America)1906 Belleview Ave SE - RoanokeR161582 Receptionist Clerk - 7 West PCU - FT (Open) The receptionist clerk serves as the front line to receive and greet patients and visitors for the Nursing Units. Answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assist nursing staff with data entry as needed.

This 26 bed Progressive Care Unit specializes in the care and management of acute and chronic medical conditions. They serve as an alternate unit for medicine observation patients.

This position is full time working the day shift with every other weekend and rotating holidays

The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed.

• Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource.
• Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
• Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients visitors physicians and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Manages admissions transfers and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
• Provides support for department/unit staff scheduling including lunch assignments.
• Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds.

Interacts with unit staff patients physicians families visitors management ancillary departments and the general public. Maintains patient staff and customer confidentiality. Work is performed in patient care environment and is often fast-paced requiring use of prioritization skills. Prolonged periods of sitting visualizing computer screen and using keyboard. May be required to work at multiple Carilion facilities.

Education: High School graduate or GED

Experience: One year of previous receptionist experience preferred.

Licensure certification and/or registration: None Required

Other Minimum Qualifications: Effective interpersonal communication and team-working skills required. Must be organized and self-motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position. Must be able to meet essential job functions of position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range:

$15.00 - $21.07

Employee pay is based on a variety of factors including qualifications credentials education and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

JAMIE RATLIFF

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package and many perks and well-being resources to help you live a happy healthy life at work and when youre away.

When you make your tomorrow with us well enhance your potential to realize the best in are benefits available to you when you join Carilion:

• Comprehensive Medical Dental & Vision Benefits
• Employer Funded Pension Plan vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app Personify Health
• Discounts on childcare
• Continued education and training