Quality Technical Service Specialist

Avantor is seeking a customer-focused and detail-oriented Quality Technical Service Specialist to join our Global Agreements & Technical Service this individual contributor role you will support self-manufacturing sites and products within the BMP segment helping maintain compliance for regulated customers while delivering exceptional technical support.

This is a full-time role based in either Phillipsburg or Bridgeport New Jersey.

What were looking for

• Education: BS/BA Degree in Biology Biotechnology Bio Engineering Chemistry Chemical Engineering or related field required
• Experience: Minimum of three (3) years of combined experience in technical services engineering quality or sales in chemical or pharmaceutical environment required
  • Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing as well as an understanding of industry regulations (cGMP FDA ICH and WHO) quality and validation.
  • Quality and process engineering in a chemical or pharmaceutical environment.
• Collaboration Tool: Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
• Preferred Qualifications:
  • Hands-on experience in a laboratory or manufacturing environment.
  • Project management experience.
  • Experience with analytical chemistry techniques and instrumentation including HPLC LC/MS GC spectrophotometry elemental analysis and wet chemistry analysis.
  • Knowledge of synthetic pharmaceutical and biopharmaceutical drug development and manufacturing.
  • Understanding of industry regulations and quality systems including cGMP FDA ICH WHO validation quality assurance or process engineering in a chemical or pharmaceutical environment.

How you will thrive and create an impact

Reporting directly to the Manager Customer Quality Agreements & Technical Services you will serve as a key partner to customers and collaborate cross-functionally with Customer Service Sales Quality Marketing and Operations teams. This role includes participation in a live phone and chat support rotation making strong communication and customer service skills essential for success.

• Responds to customers technical inquiries (via telephone email and live chat) pertaining to the Companys pharmaceutical and laboratory product lines which includes APIs excipients bio reagents salts sugars acids cGMP-manufactured solutions medical devices and chromatography media.
• Researches technical documents reviews product specification and uses resources such as technical monographs Company R&D experts in-house databases and personal technical background to communicate information to customers.
• Triages and resolves customers technical issues related to quality applications products and delivery systems.
• Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing Sales and Quality Assurance.
• Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management data collection and review hosting and participating in recurring meetings and issuing meeting minutes.
• Ability to travel up to 10% (as needed).
• Other duties as assigned with or without accommodation.

KNOWLEDGE SKILLS AND ABILITIES:

• Demonstrated ability to manage multiple priorities in a fast paced environment while keeping customers needs in mind.
• Ability to adapt communications with a variety of customer competencies in a global setting.
• Results-oriented dedicated team player.
• Proven problem solving and leadership skills.
• Exhibits initiative attention to details and follow through.
• Ability to learn industry regulations and Avantors proprietary systems.
• Committed to providing the ultimate customer experience.
• Excellent verbal written skills in addition to presentation and interpersonal communication skills.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

The work environment is an office duties of the job may require the Technical Service Specialist to go to the manufacturing facility and R&T building on occasion. Occasional travel may be required both domestically and internationally.

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical dental and vision coverage wellness programs health savings and flexible spending accounts a 401(k) plan with company match and an employee stock purchase program. Employees also receive 11 paid holidays accrue 18 PTO days annually are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.