Quality Support Specialist

Location: Case Management / Brockton COPE
Hours: 24 hours/week (Flexible Schedule)
Salary Range: $23$25/hour
FLSA Status: Non-Exempt
Reports To: Senior Director of HIV Services

BAMSI has been bringing people and services together since 1975. Our HIV Services programs provide comprehensive support prevention case management and care coordination services to individuals living with HIV/AIDS and those at risk of infection. Through collaboration advocacy and community partnerships we work to improve health outcomes and reduce barriers to care throughout the communities we serve.

Time Off Combined vacation personal and cultural holiday (based on eligibility)
Paid holidays
Highly Specialized Paid Trainings
Health and Dental Insurance (based on eligibility)
403B plan with discretionary match
Wellness Activities
Employee Assistance Program
Career Development Opportunities

Benefits vary based on position and scheduled hours.

Meaningful Impact: Support programs that improve the lives and health outcomes of individuals living with HIV/AIDS.
Data-Driven Work: Play a critical role in ensuring the accuracy and quality of program reporting and compliance.
Collaborative Team Environment: Work alongside case managers outreach staff and program leadership.
Professional Growth: Gain experience in quality assurance data management and public health reporting systems.

The HIV Services Quality Specialist provides administrative data management and quality assurance support to ensure program compliance accurate reporting and effective program operations.

Review and monitor program data to ensure accuracy and completeness within CareWare SSP Workbooks ITLS forms STHN forms and other required reporting systems
Run weekly CareWare reports and perform quality assurance reviews
Submit required data and barcodes to the Massachusetts Department of Public Health (MDPH)
Maintain internal data tracking systems and reporting databases
Support qualitative and quantitative program reporting requirements for BAMSI and MDPH
Collaborate with staff to improve data quality and reporting outcomes

Assist HIV Services staff in documenting linkage-to-care activities and required follow-up services
Support day-to-day operations of case management and drop-in center programs
Greet and assist individuals accessing services in a professional and welcoming manner
Maintain supply inventory and coordinate ordering and tracking of materials as needed
Attend trainings meetings and professional development opportunities relevant to the role

Work closely with the HIV Services team to ensure timely and accurate reporting
Maintain strict confidentiality of client and employee information
Ensure compliance with agency policies funding requirements and reporting standards
Assist with special projects and perform other duties as assigned

High School Diploma or equivalent required
Experience in administrative support data entry reporting or program operations preferred

Strong attention to detail and organizational skills
Ability to manage multiple priorities and maintain accurate records
Strong critical thinking and problem-solving abilities
Excellent written verbal and interpersonal communication skills
Ability to work independently while also collaborating as part of a team
Strong customer service and relationship-building skills

Proficiency with Microsoft Word Excel and Outlook required
Experience with CareWare and Department of Public Health electronic reporting systems preferred
Ability to learn and utilize multiple databases and reporting platforms

Experience supporting individuals living with HIV/AIDS and/or substance use disorders preferred
Experience working in healthcare public health or human services settings preferred

Valid drivers license and reliable transportation required
Bilingual skills in Portuguese Cape Verdean Creole Haitian Creole or other languages commonly spoken in the Brockton area are highly valued

As an HIV Services Quality Specialist you help ensure the integrity accuracy and effectiveness of critical public health programs. Your attention to detail and commitment to quality support compliance improve program outcomes and help connect individuals to the services they need to live healthier lives.