Quality Supervisor

POSITION SUMMARY

The Quality Supervisor is a visible leadership and development individualis responsible forsupporting the quality programs in the warehouse and will report to the site General role supports local continuous improvement activities document controls and ISO will also ensure that the operation adheres to the overall corporate mission vision and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality

• Maintains compliancewithinternationalindustryand customer-specific quality standards.

• Leads and individuallyperformas needed the analysis of product/service issues todetermineroot causes.

• Manages and communicates change control processes to all departments.

• Responsible for the coordination of internal and external auditing plusmaintainingthe internal quality audit system.

• Assistsin implementation and monitoring of thecompanysquality systems including but not limited to compliance with the following standards: ISO 9001:2008.

• Assistsin the establishmentimplementationand evaluation of quality management system metrics.

• Provides guidance and support for both customer service and quality departmentsassistingwith problem solving and improvement opportunities.

• Manages customer driven continual improvement roadmaps.

• Drives Continuous Improvement Programs at all levels including education of these programs

• Develops and conducts training on the quality system and other related topics.

• Overseedocument control; updatingcreatingand publishing controlled documents including sending change notifications toeffectparties/departments andfollowup on the Quality Management System.

• Develops and implements administrative systems including record management traceability and trend reporting.

Budgeting

• Identifiescost improvement initiatives which generate positive results to the assigned operation EBIT

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost revenue and profit parameters for the operation

Customer Service

• Monitors KPIs (Key Performance Indicators) for assigned operation

OTHER DUTIES

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• Communicates all problems and questions to site leadershipand implements solutions to minimize risk.

• Followall safety procedures.

• Responsible for all equipment supplies documents and materials related tojob.

• Responsible for following all DSV policies and procedures.

• Complies withall federal state and local regulations.

• Communicates with all levels of staff andthe publicasappropriate tothe job.

SKILLS & ABILITIES

Education& Experience:

• Must have ahigh school diploma

• 3 years experience work