Quality Review Specialist, CPPA (Remote Available)

Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.

Organization:

CPPA CORS Team - Troyer

Job Summary:

This is an entry-level position that supports the CPPA CORS team by assisting in the review and production of partner site materials about professional behavior with regular guidance. We are looking for someone who:
thrives in a fast-paced environment with daily deadlines
successfully manages multiple parallel tasks and easily pivots throughout the day
communicates clearly and in a timely manner
has a keen eye for detail
has good reading comprehension
is experienced in using Microsoft Excel and Adobe Acrobat

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KEY RESPONSIBILITIES

• Performs quality review and edits of documents.

• Assists in analyzing document content and designing intervention and training materials.

• Identifies areas for improvement in production process.

• Identifies trends/issues in preliminary data and report trends/issues.

• Assists in the implementation of interventions.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.

• Data Analysis (Novice): The ability to analyze data in an accurate manner.

• Process Improvement (Novice): Identifies analyzes and improves upon existing business processes for optimization and to meet standards of quality.

• Quality Assurance (Novice): Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective.

• Communication of Results (Novice): Communicates results and recommendations to customers in a concise and non-technical format. Clearly states implications and potential next steps. Presents analysis ideas and findings using the appropriate data visualization and presentation tools such as Word Excel Tableau and PowerPoint.

About the Department:

Vanderbilt Health Center for Patient and Professional Advocacy

The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA) provides services education and research that support the pursuit of professionalism and high reliability for medical centers and health systems worldwide.

Our programsPARS(Patient Advocacy Reporting System) andCORSsm(Coworker Observation Reporting System) use the observations and experiences of patients families and fellow medical team members to create local and national data and discipline-specific benchmarks to identify address and support the small group of physicians advanced practice professionals nurses physician assistants and academic/research faculty who model disrespect towards patients colleagues and trainees.

The CPPA team in partnership with research colleagues across the United States has shown that clinical team members identified as modeling disrespect are associated with excessive malpractice claims patients are at elevated risk for experience avoidable medical and surgical behavior has also been shown to contribute to nursing turnover reduce job satisfaction and threaten addition individuals identified as high risk may be facing challenges that interfere with their ability to perform at their best professionally.

CPPA partners with leaders from more than 300 health systems work supports the core values and professional expectations that are foundational for effective teams in pursuit of high reliability and the delivery of safe high-quality health care education and research.

Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.

At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact teams performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

4 years

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health supported by a comprehensive benefits package which mayinclude health disability retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.