Quality Program Manager

Imagine being at the forefront of Apples next groundbreaking product launch ensuring that every detail exceeds the expectations of millions of users worldwide. At Product System Quality (PSQ) we serve as Apples quality guardians validating every new hardware product its related software and overall user experience before it reaches customers. Our organization drives comprehensive quality assurance across Apples product ecosystem by implementing rigorous testing processes and quality validation throughout the entire product development part of PSQs Quality Program Management team youll coordinate and drive the essential quality processes that transform product concepts into exceptional customer experiences. This role places you at the center of cross-functional collaboration where youll develop testing strategies manage critical validation timelines and ensure our quality teams have the resources needed to deliver outstanding results. Youll advocate for the customer in every decision navigate complex technical challenges and play a key role in bringing Apples innovative hardware and accessories to market with the quality excellence our customers join our team of creative QPMs that shape quality for Apple products millions of people rely on every day!

As a Quality Program Manager you will lead large cross functional QE efforts test plan development highlight program risks support strategic mitigation planning while weighing trade-offs and drive cross-functional alignment with Product Design Human Interface Devices (HID) Software and many more teams through all development cycles.

Organize org wide QE efforts and represent quality at a high level. This includes facilitating systems test plan reviews cross-functional core meetings hosting various executive reviews before product release and leading the customer feedback effort post launchnApplying technical knowledge and expertise in hardware technologies to ensure full test coverage across multiple QE orgs and drive issues to fixnCollaborate effectively with cross-functional teams throughout the hardware and software development period to ensure the organization is informed of key product updates build over build changes and equipped with the necessary development hardware for and deliver presentations including one-page reviews program updates to leadership and executive summariesnPresenting project status at various forums and providing overall validation status through e-mail reportingn

Bachelors degree in any Engineering fieldn3 years of experience in quality program managementnExperience driving multi-functional efforts across major technical fields (SW/HW/QA) and proficient in systematic risk analysis and prioritizationnExperienced working in technical project leadership in hardware/consumer devices and ability to learn new technologies quicklynExperienced in quality engineering initiatives applying QA principles and analyzing quality metrics (KPI Customer Impact Fix Risk Reproducibility ratenDemonstrated ability to process multiple data sources into program health reports and executive summaries with crisp status and actionable delivering crisp updates on technical and engineering issues at the appropriate level for each audience to influence technical direction and decisions.n

Strong analytical and problem-solving skillsnExcellent written and verbal communication skillsnSelf-starter with the ability to work independently and as part of a teamnExperience with project planning toolsnProficient in applying AI-powered tools to streamline tasks and improve output quality