Quality Operations Director

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

JOB RESPONSIBILITIES:

• Manage the operational rhythm of the department: meeting cadence agenda development pre-read distribution action tracking and follow-through
• Prepare and maintain executive-level briefing materials Board reporting packages and QPI bundle summaries
• Serve as thought partner and surrogate for the EVP in cross-functional forums representing quality priorities with credibility and clarity
• Maintain department-wide initiative inventory; surface interdependencies risks and resource constraints proactively

• Lead or co-lead complex cross-functional quality improvement initiatives from scoping through implementation and evaluation
• Build and maintain project charters work plans RACI matrices milestone trackers and stakeholder communication plans
• Coordinate across COE leadership CMOs COOs Finance IT and external health plan partners to ensure alignment and accountability
• Apply structured methodologies (Lean PDSA Six Sigma Agile) appropriate to initiative type and organizational context

• Develop and maintain the departments core reporting infrastructure: SACR MOR quality scorecards value-based care dashboards and ad hoc analytics
• Translate raw data from multiple sources (HEDIS Star Ratings clinical registries internal metrics) into compelling narratives for executive and Board audiences
• Own presentation development for monthly/quarterly operational reviews large initiatives and regulatory reporting requirements
• Establish consistent reporting standards visual templates and data governance practices across the department

• Serve as the departments primary translator between clinical quality priorities and technology/AI capabilities
• Identify pilot and scale AI and automation tools that reduce manual administrative burden and improve data quality and reporting speed
• Evaluate and recommend platforms tools and workflow solutions that enhance department efficiency
• Build internal literacy around AI-assisted quality monitoring documentation and performance improvement tools

• Support SEPTEE framework implementation across service lines including change management planning training coordination and adoption tracking
• Facilitate process redesign efforts using structured PI methodologies to identify root causes redesign workflows and monitor sustainability
• Assist in development of value-based care performance improvement strategies in collaboration with health plan partners and clinical leadership

• Draft review and distribute internal and external communications on behalf of the EVP including department announcements partner correspondence and regulatory submissions
• Coordinate with HR Finance Legal and other departments to advance quality-adjacent initiatives requiring cross-functional input
• Represent the department in key operational forums when the EVP is unavailable or requests surrogate participation

EDUCATION:

• Bachelors degree required; Masters degree (MHA MBA MPH or related) preferred.
• PMP CAPM or equivalent project management certification preferred.
• Lean Six Sigma Green Belt or Black Belt preferred.
• Clinical education a plus.
  

WORK EXPERIENCE/QUALIFICATIONS:

• 5 years of progressive experience in healthcare quality operations management consulting or a related field.
• Prior experience in chief-of-staff operations liaison performance improvement clinical analytics or senior project management capacity preferred.
• Demonstrated experience managing complex cross-functional initiatives in a matrixed healthcare organization
• Proven ability to develop Board- and executive-level reporting presentations and data narratives.
• Prior experience with value-based care metrics HEDIS Star Ratings or clinical quality and safety programs preferred

KNOWLEDGE SKILLS AND ABILITIES:

• Exceptional written and verbal communication; able to synthesize complexity for diverse audiences.
• Advanced proficiency in Microsoft Office Suite (PowerPoint Excel Teams Outlook); familiarity with AI and automation tools (Copilot ChatGPT Tableau or equivalent).
• Strong analytical and data storytelling skills; ability to build compelling visualizations from disparate data sources.
• High emotional intelligence; able to operate with diplomacy discretion and confidence at the executive level; courage to speak up.
• Self-directed adaptive proactive agile and comfortable managing multiple high priority workstreams simultaneously.
• Sound judgment in ambiguous fast-moving situations; strong confidentiality orientation.
• Team-orientation respect for others and strong collaboration orientation.

PRIMARY LOCATION:

• SCP office: Atlanta GA

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.

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