Quality Manager

Position Summary

The Quality Manager serves as a key leader within the Quality organization responsible for driving operational excellence by implementing and maintaining robust quality systems supplier quality programs compliance initiatives document control processes and continuous improvement efforts. This role partners closely with Operations Engineering Supply Chain Manufacturing and Customer Service to ensure products and processes consistently meet or exceed customer expectations regulatory requirements and company standards. The Quality Manager provides leadership for quality assurance quality control supplier development corrective actions audits and document control while fostering a culture of accountability customer focus continuous improvement and the ability to influence cross-functional teams.

Essential Duties and Responsibilities

Quality Systems Leadership

• Lead the implementation maintenance and continuous improvement of the Quality Management System (QMS).
• Ensure compliance with ISO standards customer requirements regulatory requirements and company policies.
• Develop maintain and improve quality policies procedures work instructions and standards.
• Support and lead internal audits management reviews customer audits and external certification audits.
• Drive quality initiatives that support operational excellence and business objectives.

Manufacturing Quality

• Manage quality assurance and quality control activities for incoming in-process and finished products.
• Lead nonconforming material control processes and Material Review Board (MRB) activities.
• Monitor key quality performance indicators and drive improvements in product quality first-pass yield scrap reduction and process capability.
• Partner with Operations and Engineering to improve manufacturing effectiveness and reduce defects.

Supplier Quality Management

• Lead supplier qualification evaluation development and performance management activities.
• Establish supplier quality metrics and reporting processes.
• Coordinate supplier audits supplier corrective actions and supplier development initiatives.
• Collaborate with Supply Chain and suppliers to improve quality reliability and delivery performance.
• Drive resolution of supplier-related quality concerns through structured problem-solving methodologies.

Continuous Improvement & Problem Solving

• Lead root cause analysis corrective action and preventive action activities.
• Champion Lean Manufacturing Six Sigma and continuous improvement methodologies throughout the organization.
• Facilitate cross-functional teams focused on process improvement waste reduction cost savings and defect prevention.
• Use data analysis and quality metrics to identify trends risks and opportunities for improvement.
• Promote a proactive culture focused on prevention rather than detection.

Document Control & Change Management

• Lead and oversee the companys document control function.
• Ensure proper control review approval revision distribution and retention of quality and operational documents; Maintain document integrity and compliance with ISO requirements.
• Coordinate engineering change notices (ECNs) document updates and controlled documentation workflows.
• Ensure employees have timely access to current and approved procedures specifications and work instructions.
• Monitor document control effectiveness through audits and periodic reviews.

Customer Quality & Compliance

• Serve as a primary quality contact for customers suppliers auditors and regulatory agencies.
• Lead investigations and resolution of customer complaints and quality concerns.
• Manage customer corrective action responses and ensure timely closure.
• Support new product introductions process validations and engineering changes.
• Monitor customer satisfaction metrics and develop actions to address performance gaps.

Leadership & Talent Development

• Lead mentor and develop quality team members.
• Establish clear performance expectations and accountability measures.
• Identify training needs and support employee development plans.
• Foster a high-performance culture focused on teamwork engagement and continuous improvement.

Supervisory Responsibilities

May directly supervise: Quality Engineers Quality Supervisors Quality Inspectors Quality Technicians Document Control Coordinator(s) and Supplier Quality Representatives

Qualifications :

Education Required:

• Bachelors degree in Engineering Manufacturing Quality Business or related field

Preferred:

• Masters Degree in Engineering Operations Business Administration or related discipline

Experience Required:

• 7 years of progressive quality experience within a manufacturing environment
• 3 years of leadership or supervisory experience
• Experience maintaining ISO-based Quality Management Systems
• Experience leading corrective action and continuous improvement initiatives
• Experience managing supplier quality programs

Preferred:

• Experience in heavy industrial manufacturing fabrication rail transportation equipment or engineered-to-order manufacturing; Customer-facing quality leadership experience
• Experience with document control systems and engineering change management

Preferred Certifications

• Six Sigma Green Belt or Black Belt / ISO Lead Auditor Certification
• ASQ Certified Quality Engineer (CQE)
• ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE)

Knowledge Skills & Abilities

• Strong knowledge of Quality Management Systems and ISO standards
• Expertise in root cause analysis CAPA and structured problem-solving methodologies
• Knowledge of Lean Manufacturing and continuous improvement tools
• Strong understanding of supplier quality management principles
• Knowledge of document control revision control and change management processes
• Exceptional written and verbal communication skills

Success Measures

Success in this role will be measured by:

Improvement in quality performance metrics; Reduction of defects nonconformances and rework; Improvement in supplier quality performance; Timely closure and effectiveness of corrective actions; Enhanced customer satisfaction and reduced customer complaints; Effective management of document control and change management processes; Development and engagement of a high-performing quality team.

Additional Information :

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Rails website because a disability prevents you from using the online system Harsco Rail offers the following alternate application procedure: Contact Matthew Fink - Director NOAM at 1.803.822.7589 and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  Please call only for disability application.All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time