Quality Improvement Manager

Ready to lead where quality meets action ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements tackle product and process challenges and lead an inspector-heavy team to this role youll guide cross-functional teams dig into quality trends and turn insights into measurable resultswhile keeping our ISO systems strong and our operations running smoothly.

Just as important youll be a people-first leadercoaching developing and empowering a team of inspectors. Youll set clear expectations build accountability support career growth and foster a collaborative high-performance culture where your team can thrive.

Youll partner across departments and with suppliers to solve problems at the root reduce defects and elevate performance across the boardall while building a strong engaged team that takes pride in delivering quality at every step. If youre equal parts strategist problem-solver and team builder this is your chance to make a visible impact.

If you have any questions about the position or recruitment process please reach out to Kennedy Kitelinger at or 608.824.5318.

Representative Responsibilities:
Lead cross-functional data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods with clear targets owners and sustainability plans.
Ensure that each team reviews the data and identifies trends and issues to be fixed
Ensure that action items are assigned and followed up is completed
Ensure that meeting minutes are taken and properly distributed
Monthly review of quality reports with team
Manage quality measures
SAP service notifications and quality notifications
Top 5 quality issues per product line
Manufacturing scrap
NCMRs
On-time shipments
Reports on global product performance in the field and production
Provide on time delivery and PPM reporting for vendors
Provides analysis and insight to highlight areas of concern
Other data as appropriate
Manage corrective actions with suppliers
Coordinate product holds
Manage first piece inspection and in-process audit involvement by QA personnel
Manage pilot run reviews
Leads cross-functional data-driven continuous improvement teams using structured problem-solving methods (e.g. PDCA root cause analysis) with clear targets owners and sustainment plans.
Assist Purchasing in the selection of new vendors and the regular review of current vendors performance
Work with vendors to achieve and maintain direct to stock status
Works closely with R&D Manufacturing Engineering Tech Services Purchasing and Manufacturing to embed continuous improvement and prevention principles early in design sourcing and production processes
Other duties as assigned.
Special projects and requests are completed in a timely and positive fashion.

ISO Responsibilities:
Ensures all necessary functions have defined policies and procedures
Oversees the ISO 9001 quality system
SAP Quality Notifications
Corrective Action System
Calibration system
Assists in solving quality alerts and corrective actions in a timely manner
Oversee our internal audits
Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing
Identifies required inspections
Assigns responsibility for inspection
Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction
Manages ETCs nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition
Coordinate MRBs
Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing
Develops and improves final inspection processes
Identifies required final inspection
Assigns responsibility for product audits

Supervisory Responsibilities:
Manage the Quality department employees
Directly supervises the QA team leader and QA inspectors
Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
Develop and maintain positive communication between department and other departments
Performs the hiring orientation training performance management career development and overall employee development of department personnel
Formulates implements and reviews ISO procedures related to the department
Instructs employees about procedures and work instructions
Informs employees as to company/departmental plans and progress
Maintains reporting on all department activities
Continue to monitor efficiency in the department and make improvements where appropriate

Minimum Qualifications:
Bachelors degree in Business Administration or Technical Area or 8 years of comparable experience
3-5 years previous supervisory experience
5-10 years of continuous improvement QA and QC experience
Familiarity with employment law
Excellent communication and organization skills
Computer skills
Continuous improvement Quality assurance and control knowledge
Gauging and measurement-Metrology

Required Experience:

Manager