Position:

Job Description:

Arrow Electronics is a global provider of products services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21500 employees worldwide Arrow brings technology solutions to a breadth of markets including telecommunications information systems transportation medical industrial and consumer electronics.

The Quality Engineer II (QE II) supports Arrow Intelligent Solutions (AIS) Global Operations across North America and EMEA as applicable. This is a crossfunctional customerfacing role focused on Customer Health program execution quality issue resolution and continuous improvement.

The QE II partners with Sales Integration Operations internal process owners and customers to improve performance and ensure a positive endtoend customer experience. The role provides an independent quality perspective through data analytics process review and structured problem solving.

This position supports customer complaint investigations drives root cause analysis and leads corrective and preventive actions (CAPA). QE II also supports Quality Management System (QMS) compliance and may participate in internal customer and registrar audits.

A strong customer excellence mindset and effective collaboration across global teams are essential.

What You Will Be Doing:

• Provide quality oversight for the Customer Health Management program ensuring Voice of the Customer feedback is understood metrics are established and performance is monitored.

• Own quality oversight for assigned customers including KPI monitoring facilitation of root cause and corrective action activities and management of returntogreen recovery plans.

• Lead and monitor crossfunctional resolution of quality issues involving Sales Operations Integration Operations and customers.

• Create and manage corrective action reports using 8D methodology; lead implementation and effectiveness verification of corrective and preventive actions using tools such as 5Why and Fishbone analysis.

• Analyze endtoend order process trends to reduce Field Quality Reports (FQRs) and customer complaints through datadriven root cause analysis.

• Interface with internal and external customers including Integration Centers production facilities and warehouse distribution teams ensuring timely investigation and resolution of quality issues.

• Partner with Supplier Quality to drive improvements including initiation and followup of Supplier Corrective Action Requests (SCARs).

• Support and improve ISOaligned QMS compliance including participation in internal customer and registrar audits.

• Drive progress toward strategic business and quality KPIs (e.g. FQR reduction DPM improvement).

• Support onboarding of new customers including risk management and development of projectspecific processes and documentation to meet customerspecific requirements.

What We Are Looking For:

• Bachelors degree (4year) with 58 years of related experience.

• Experience working directly with customers and internal stakeholders to manage requirements and drive positive customer outcomes.

• Strong stakeholder management communication and collaboration skills across multidisciplinary and global teams.

• Demonstrated expertise in problem solving and root cause analysis including development of effective corrective and preventive actions.

• Working knowledge of quality methodologies and tools including CAPA/8D Lean/Six Sigma DMAIC process mapping control plans and data analysis.

• Experience with risk evaluation and mitigation including application of PFMEA methodology.

• Proficient knowledge of ISO 9001 including experience writing procedures and/or work instructions.

Preferred Qualifications:

• Knowledge of ISO 13485 and medical regulations (advantage).

• Auditing experience and/or Lead Auditor certification.

• ASQ Quality Engineer (QE) certification and/or Lean/Six Sigma certification (preferred).

Whats In It For You:

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off(including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

Work Arrangement:

• This position is hybrid (3 days in office) from our Centennial CO. office.

• May require occasional travel.

Apply today!

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Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

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EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.