Quality Control Manager (Hybrid)

Koniag Professional Services LLC a Koniag Government Services company is seeking a Quality Control Manager to support KPS and our government customer in Washington DC. The position is hybrid requires 1 day onsite. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Professional Services a Koniag Government Services company is seeking a Quality Control Manager to support the CRM Integration and Platform Services workforce. This role will support CRM case management customer engagement workflow automation data integration reporting and governed platform delivery while helping the customer deliver secure reliable accessible and maintainable digital services. The successful candidate will define target architecture technical standards platform roadmaps integration patterns and governance decisions and will work closely with government stakeholders architects engineers product owners cybersecurity operations and business users to convert requirements into mission-aligned platform Quality Control Manager will be responsible for establishing implementing and enforcing an independent Quality Control (QC) function across IT programs and delivery activities. The IT Quality Control Manager operates independently of delivery teams and reports directly to the Program Manager providing objective oversight of deliverable quality compliance release readiness and adherence to contractual regulatory organizational and program-specific Quality Control Manager owns and maintains the Quality Control Plan (QCP) and establishes inspection testing sampling acceptance defect management and corrective action processes. This role ensures that products services technical artifacts documentation software releases and other program deliverables meet defined quality standards before submission to the Government or other external position serves as an independent quality advocate ensuring that schedule or delivery pressures do not compromise quality compliance or Government Responsibilities:Quality Control GovernanceDevelop own maintain and continuously improve the program Quality Control Plan (QCP).Establish quality standards inspection criteria acceptance criteria sampling methodologies quality gates and control QC activities are independent from the teams responsible for producing or delivering the work a consistent quality framework across projects workstreams technical teams vendors and quality metrics thresholds reporting requirements and escalation quality requirements are incorporated into project and release planning from initiation through production and Government documented evidence demonstrating compliance with quality and contractual assess the effectiveness of the QC program and recommend Testing & Sampling:Develop and maintain inspection and sampling methodologies appropriate to the type complexity and risk of each inspection checklists review criteria test requirements acceptance criteria and quality or oversee independent inspections and quality reviews of IT that deliverables meet approved requirements specifications standards and acceptance technical documentation software releases configurations test results data products reports system documentation and other program appropriate sampling techniques are applied when full inspection is not that required testing and quality evidence has been completed before release trends and recurring quality issues across projects and delivery & Escape Management:Own the program-level defect management and tracking standards for defect identification classification severity prioritization disposition and accurate records of defects nonconformances rework rejected deliverables and quality defects through resolution and verify corrective actions before quality escapes including defects that reach downstream customers production environments or Government defect trends to identify systemic problems and opportunities for process regular defect and quality reporting to the Program Manager and appropriate Cause Analysis & Corrective Action:Lead or oversee root cause analysis for significant defects quality escapes nonconformances and recurring structured problem-solving techniques such as 5 Whys Fishbone/Ishikawa Pareto analysis fault tree analysis and corrective/preventive action corrective actions address the underlying cause rather than only the immediate corrective action plans with accountable owners due dates and measurable closure the effectiveness of corrective actions before formally closing overdue ineffective or repeated corrective actions to the Program preventive actions to reduce the likelihood of recurring quality & Government Submission Authority:Establish and enforce quality gates for releases and Government independent release readiness that required inspections testing documentation approvals defect resolution and quality evidence are complete before documented release readiness and quality acceptance documented authority to reject a deliverable or halt a release when quality compliance contractual security or acceptance requirements are not release rejection decisions clearly objectively and with documented disputes regarding quality acceptance to the Program Manager and appropriate governance no deliverable is submitted to the Government without satisfying established quality and acceptance & Audit Readiness:Ensure QC processes align with applicable Government requirements contracts policies standards regulations and program internal external Government regulatory and customer audit-ready documentation inspection records defect logs corrective action records and quality compliance with approved processes and identify deviations or control with security compliance risk engineering testing and program management functions as quality records are accurate traceable complete and appropriately Reporting & Continuous Improvement:Provide independent quality reporting to the Program dashboards and reports covering quality metrics defect trends escapes corrective actions inspection results release readiness and early warning of quality risks that could affect schedule cost performance security or Government in program reviews risk reviews release boards change control boards and other governance process improvements based on quality trends and lessons and track quality improvement initiatives and measurable Experience:Experience exposure and understanding of cloud technologies PaaS and SaaS etc.8 years of progressive experience in IT quality assurance quality control software quality systems engineering testing compliance or related disciplines.5 years of experience leading quality programs or quality functions within complex IT or technology experience operating an independent quality function separate from delivery developing and managing Quality Control Plans Quality Assurance Plans inspection procedures quality gates and acceptance with inspection and sampling methodologies for technology experience managing defects nonconformances quality escapes corrective actions and preventive conducting root cause analysis and validating corrective action establishing release readiness criteria and independent release supporting Government contracts Federal agencies regulated environments or other highly controlled environments is strongly interpreting contractual requirements statements of work technical requirements acceptance criteria and compliance with software development systems integration infrastructure cybersecurity cloud data or enterprise application working with Agile Waterfall DevSecOps or hybrid delivery managing quality across multiple projects vendors subcontractors and geographically distributed teams is :Bachelors degree in Information Technology Computer Science Engineering Quality Management Business Administration or a related field degree in relevant technical business or quality discipline is certification in quality testing project management or process improvement is Requirement:This position requires the candidate to be able to obtain a Public certifications may include:Certified Quality Auditor (CQA)Certified Quality Engineer (CQE)Certified Software Quality Engineer (CSQE)Certified Manager of Quality/Organizational Excellence (CMQ/OE)Certified ScrumMaster or comparable Agile certificationITIL certificationSix Sigma Green Belt or Black BeltRequired Skills and Competencies:Independent Quality Leadership:Demonstrated ability to maintain independence and objectivity from delivery and development understanding of quality governance quality control principles and quality management to make objective quality decisions based on documented requirements and willingness and ability to challenge delivery teams and leadership when quality requirements are not judgment and integrity when balancing quality schedule cost and mission to exercise documented authority to reject deliverables or stop releases when established criteria are not Control & Inspection:Strong knowledge of Quality Control Plans and quality management in developing inspection plans checklists sampling approaches acceptance criteria and quality to assess the completeness accuracy consistency and compliance of complex IT understanding of verification validation testing inspection and acceptance to establish measurable quality standards and performance & Corrective Action Management:Strong experience with defect lifecycle to establish defect severity and priority tracking quality escapes and analyzing defect root cause analysis and structured problem-solving developing tracking and validating corrective and preventive to distinguish symptoms from systemic process or technical & Risk:Strong understanding of IT governance regulatory compliance contractual requirements and quality to interpret requirements and translate them into measurable inspection and acceptance risk identification assessment mitigation and escalation maintaining audit-ready documentation and objective quality & Stakeholder Management:Excellent written and verbal communication to communicate quality findings to technical teams business stakeholders executives Government representatives and external facilitation negotiation conflict-resolution and influencing to clearly document quality decisions findings risks and executive presence and ability to communicate difficult quality decisions Skills and Competencies:Experience supporting Federal Government IT programs and Government acceptance of Federal acquisition contracting and IT governance with Government quality and compliance frameworks and applicable industry with CMMI ISO 9001 ISO/IEC 20000 ISO/IEC 27001 NIST or similar with DevSecOps quality controls and automated of software development lifecycle and systems development lifecycle integrating quality controls into Agile and continuous delivery with automated testing test management requirements traceability and continuous integration/continuous delivery with tools such as Jira Azure DevOps ServiceNow Rally Quality Center/ALM or equivalent developing quality dashboards and executive-level Sigma Lean or other process improvement developing organizational quality maturity models and improvement data analysis skills and ability to use quality metrics to identify trends and predict Performance Indicators:Quality Control Manager will be accountable for establishing and monitoring measurable quality outcomes which may include:Deliverable acceptance -pass quality density and severity aging and closure escape defect action closure rate and and sampling readiness traceability and verification rejection findings and repeat -related schedule program quality maturity and continuous Profile:The successful candidate is an independent objective and technically credible quality leader who can operate effectively in a complex IT program environment. This individual must be comfortable challenging assumptions identifying unacceptable risk and making difficult quality decisions while maintaining constructive relationships with delivery Quality Control Manager is expected to be a trusted advisor to the Program Manager and a strong advocate for delivering reliable compliant and Government-accepted products and services. The successful candidate balances a collaborative leadership style with the independence and authority necessary to protect the integrity of the programs importantly this role is not a delivery function. The Quality Control Manager independently evaluates delivery outcomes and has documented authority to prevent an unacceptable deliverable or release from proceeding to Government Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352