Quality Assurance Specialist

HGV now offers first day Benefits to our new employees!

We are seeking a polished and motivated individual who wants to play a key role in the final stage of the sales process. As a Quality Assurance Specialist you will serve as the primary liaison between our customers and the contractual aspects of their new purchase guiding them through the closing process and ensuring a seamless ownership experience. If you have strong customer service skills exceptional attention to detail and administrative experience this could be an excellent opportunity to join our team and make a meaningful impact! Pay Range: $29 - $32 per hour depending upon experience.

Why Youll Like it Here:

• Start Day One Strong Medical dental and vision coverage from your first day
• PTO That Fits Your Lifestyle Travel recharge or just relax
• Travel Like an Insider Stay at Hilton properties starting at $40/night dining discounts
• Get Paid Your Way Early access to your paycheck with DailyPay
• Plan for Your Future Automatic enrollment in our retirement savings plan
• Room to Grow Real career advancement opportunities within the company

What Youll Do:

• Ensure new owners comprehend their paperwork and contracts guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

What Youll Bring:

• 1 or more years of customer service experience
• Active Utah Notary Public Commission or ability to obtain one within 90 days of employment
• Active Utah Real Estate License or ability to obtain one within 90 days of employment
• High School Diploma/GED
• Ability to work flexible schedules to include mornings evenings weekends and holidays
• Strong ability to efficiently resolve complex customer service issues

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 1 year of experience in notarizing contract documents
• BA/BS/Bachelors Degree
• 2 years of Supervisory experience
• Active Utah Real Estate License and/or active Notary Public Commission

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.