Quality Assurance Specialist

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DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Cleveland Emerald Pkwy

Division:Air & Sea
Job Posting Title: Quality Assurance Specialist - 121786
Time Type: Full Time

As a Quality Assurance Specialist at DSV you will be responsible for ensuring that all processes procedures and services meet the companys quality standards and regulatory requirements. Your role involves implementing quality management systems conducting audits and providing recommendations to improve operational efficiency and customer satisfaction.

Duties and Responsibilities

• Develop implement and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements.
• Establish quality control procedures and guidelines for various operational processes.
• Conduct internal audits and inspections to assess compliance with quality standards procedures and regulations.
• Identify areas for improvement and provide recommendations to address deficiencies.
• Maintain accurate and up-to-date documentation related to quality management activities including audit reports corrective actions and compliance records.
• Ensure documentation meets regulatory requirements and is easily accessible for review and reference.
• Analyze quality data and performance metrics to identify trends root causes of issues and opportunities for process improvement.
• Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues.
• Provide training and support to employees on quality management principles procedures and best practices.
• Promote a culture of quality and continuous improvement throughout the organization.
• Evaluate supplier performance and quality of products and services to ensure they meet DSVs standards and requirements.
• Establish and maintain supplier quality agreements and performance metrics.
• Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels.
• Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations.
• Stay informed about relevant industry regulations standards and best practices related to quality management and transportation logistics.
• Ensure compliance with regulatory requirements and standards such as ISO FDA and customs regulations.

Educational background / Work experience

• Bachelors degree in Business Administration Logistics Supply Chain Management or a related field.
• Minimum of 3-5 years of experience in quality assurance preferably in the transportation and logistics industry.

Skills & Competencies

• Strong understanding of quality management systems and processes
• Ability to conduct audits and inspections
• Experience in developing and implementing corrective action plans
• Analytical skills to identify trends and improve quality performance
• Strong communication and interpersonal skills
• Ability to work in a team environment
• Strong organizational and time management skills

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May be responsible for supervising quality assurance technicians.

Preferred Qualifications

• Professional certification in quality management such as Six Sigma or Lean Six Sigma

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office and experience with quality management software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

For this position the expected base pay range is $ $ . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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